Nellie Wulf Leota
Goodwood Heights ,New Zealand
Summary
Results-driven professional with extensive experience in customer service, sales, banking, and retail environments. Committed to delivering exceptional customer experiences through high standards of service, effective communication, and strong problem-solving abilities. Proven track record of motivating and collaborating with team members to exceed individual and collective goals while demonstrating flexibility in managing multiple tasks. Actively engaged in continuous learning and skill enhancement, embracing additional responsibilities and teamwork to contribute to overall success.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Office Manager
Vitag Retail Technologies Ltd
2018 - Current
- Manage office operations to ensure efficiency and productivity across all departments.
- Support team initiatives while managing personal responsibilities.
- Ensure balanced budgets by regularly managing accounts payable and receivable transactions in SAP software.
- Receipt in and stock shipments with precision.
- Accurately complete monthly bank reconciliations, and efficient handling of invoices and sales orders.
- Facilitate communication by handling calls and visitor inquiries.
Branch Manager / Customer Services, Sales & Banking Representative
New Zealand Post Ltd / Kiwibank Ltd
01.2002 - 2018
- Achieved and outperformed branch KPIs and sales objectives.
- Led branch in generating home loan referrals for mobile mortgage manager.
- Managed people, inventory, and risk while assessing team and individual performance.
- Mentored group of employees in effective problem-solving techniques.
- Oversaw retail and banking operational processes.
Head Office Store Network Support Representative
New Zealand Post Ltd / Kiwibank Ltd
01.2012 - 01.2013
- Managed inbound and outbound calls from corporate and franchise branches.
- Delivered informed solutions for operational questions about store network products, services, pricing, and promotions.
- Enhanced complaint resolution processes, boosting customer satisfaction and sales.
- Offered feedback to Store Network Manager to optimize processes and practices.
Education
Kiwibank Certificate of Achievement - Banking Representative, level one competency and applied banking practice
Kiwibank / New Zealand Post
Auckland City, AucklandBachelor of Science - Environmental Science, Statistics
The University of Auckland
Auckland City, AucklandQualification Certificate - Computer Tools, Intro to Management
The University of Waikato
WaikatoCertificate - Microsoft Office, Wordprocessing
Auckland Institute of Technology
Auckland City, AucklandSkills
- Over 20 years experience in customer service excellence
- Effective communication and listening skills
- Multi-tasking
- Sales and target focused
- F2F, retail and banking sales
- Cash handling accuracy
- Customer complaints resolution and problem solving
- Relate well to different people
- Willingness to accept new challenges
- Work effectively in a team and independently
- Team building and self motivation
- Strong attention to detail with the ability to follow compliance
- Computer literate and can pick up new systems quickly
- Flexibility and adaptability
- Work well under pressure
- Analytical thinking and decision-making
- Organisational skills
- Dedicated work ethics
- Friendly and positive approach
Awards
- Top Service Award - New Zealand Post Limited, Auckland. Excellence in: Customer Service; Knowledge of products & services; Improving the way we work.
- The New Zealand Post Sales Skills Award - Manukau Institute of Technology, Auckland. Sales Skills Award.
Certification
New Zealand Driver Licence
February 1998 to March 2029
Volunteer / Work Experience
Co-Treasurer, Pastoral Care Co-ordinator, Children's Reading Programme
Our Lady of the Sacred Heart School & PTFA-
Epsom, Auckland • 2016 -2021
Church Reader and Volunteer
Our Lady of the Sacred Heart Church -
Epsom, Auckland • 2017-2023
Timeline
Head Office Store Network Support Representative
New Zealand Post Ltd / Kiwibank Ltd
01.2012 - 01.2013
Branch Manager / Customer Services, Sales & Banking Representative
New Zealand Post Ltd / Kiwibank Ltd
01.2002 - 2018
Office Manager
Vitag Retail Technologies Ltd
2018 - Current
Kiwibank Certificate of Achievement - Banking Representative, level one competency and applied banking practice
Kiwibank / New Zealand Post
Bachelor of Science - Environmental Science, Statistics
The University of Auckland
Qualification Certificate - Computer Tools, Intro to Management
The University of Waikato
Certificate - Microsoft Office, Wordprocessing
Auckland Institute of Technology
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