Nelly Phillips
Tauranga,BOP
Summary
At Ocs Cleaning Service, I spearheaded initiatives that significantly enhanced team productivity and client satisfaction through innovative cleaning solutions and effective staff management. My expertise in quality assurance and employee retention, coupled with a knack for exceeding facility manager expectations, solidified our reputation for excellence.
Overview
9
9
years of professional experience
Work History
Cleaner / Supervisor
Ocs Cleaning Service
03.2016 - Current
- Coordinated seamlessly with facility managers at various job sites to provide comprehensive cleaning solutions that met their specific requirements and exceeded their expectations.
- Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
- Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
- Ensured consistent high-quality service by conducting regular inspections of completed work areas.
- Increased client satisfaction by providing customized cleaning solutions based on their specific needs and preferences.
- Provided clear expectations for staff behavior and performance standards while maintaining open lines of communication regarding any concerns or suggestions they had about improving their work environment.
- Established an effective preventative maintenance program for cleaning equipment, minimizing downtime and repair expenses.
- Mentored new supervisors, sharing my expertise in overseeing teams of cleaners and providing guidance on how to effectively manage their own staff members.
- Boosted employee morale through recognition programs that acknowledged exceptional performance from individual team members.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
6th Form - English
Okaihau College
Okaihau, NTL05.1980
Skills
- Waste disposal
- Employee Retention
- Health and safety
- Policy Enforcement
- Chemical Handling
- Cleaning techniques
- Cleaning practices
- Vacuuming and sweeping
- Report Generation
- Dusting furniture
- Health and safety compliance
- Quality Assurance
- Supply Inventory Management
Timeline
Cleaner / Supervisor
Ocs Cleaning Service
03.2016 - Current
6th Form - English
Okaihau College
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