Hardworking Gardener skilled in designing and maintaining landscaping work for diverse customers. Well-versed in keeping business operations cost-effective and customer satisfaction high. Effectively used power tools and equipment to maintain healthy plants. History of working alone or with performance-oriented team to complete more than several weekly jobs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Representative
OTM Group
Building Rapport with customers and consulting customers about memberships on those willing to help out, such as charities e.g Heart Foundation, St Johns etc
Building empathy, feeling what they feel, building that special bond with customers
Training new employees on how to sell to customers with teaching methods and most importantly Confidence
This job has allowed me to express myself on how to connect with people but also improve my customer service skills and communication skills.
Support Worker
Oranga Tamariki
05.2021 - 06.2023
Enhanced the quality of care for children by providing personalized support and assistance with daily living activities.
Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
Collaborated with teams to develop and implement individualized care plans for each child.
Established trusting relationships with clients and their families through empathetic communication and active listening.
Full time Loss Prevention
Mitre 10 Takanini
12.2022
Enhanced loss prevention strategies by analyzing data and identifying trends in theft and fraud incidents.
Reduced financial losses by implementing effective risk management policies and procedures.
Collaborated with store managers to establish tailored loss prevention plans for each location.
Conducted thorough investigations of suspected thefts, resulting in successful recovery of stolen merchandise.
Landscape Gardener
Mace Landscape Group
06.2023 - Current
Enhanced landscape aesthetics by designing and implementing creative garden layouts.
Increased client satisfaction by providing personalized gardening solutions tailored to their needs.
Improved plant health and growth with thorough soil preparation, fertilization, and irrigation techniques.
Safeguarded the environment by employing eco-friendly materials and sustainable practices in landscaping projects.
Dispatcher
Davey Water Products
05.2022 - 06.2023
Enhanced order accuracy by carefully picking and packing items per customer specifications.
Reduced shipping errors by thoroughly checking each item before packaging for shipment.
Streamlined warehouse operations through efficient organization of products and inventory management.
Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
LifeGuard/Supervisor
Otahuhu Pools and Leisure Centre (CLM)
- 05.2021
Attentively watch over swimmers being quick to identify those in distress
Completed basic maintenance and repairs to keep pools functioning properly
Monitored safety of all guests in and around swimming pool
Entered water immediately to pull struggling swimmers to safety.
Retail Assistant
Mitre 10 MEGA Manukau
06.2020 - 03.2021
Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
Enhanced store appearance through diligent merchandising and regular upkeep of displays.
Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
Collaborated with team members to accomplish sales goals and improve overall store performance.
Security Guard/Field Team Response/Bouncer
P4G/Platform 4 Group
- 03.2020
Identifying intoxicated customers while escorting them before they get to a point of disorderly behaviour or violence
Providing Customer service where they customer feels welcomed, safe and ensuring them that they will a great time
Checking Identification and preventing minors from getting into the Bar
Checking for Drug use inside the Bar
Reporting Removals and Debriefing each night with the team.
Lifeguard and Swim Instructor
Moana-Nui-A-Kiwa Pools and Leisure Centre
03.2017 - 06.2019
Tracked student’s progress and gave constructive feedback for skills that need improvement
Used CPR skills to assist rescued individuals until the arrival of emergency services, resulting in a positive outcome
Enter water immediately to pull struggling swimmers to safety
Explained and demonstrated different types of swimming strokes, using proper technique and positioning in the water
Proactively watching over swimmers being quick to identify those in distress
Reminded students to practice swimming strokes to develop their skills and improve technique
Performed lifesaving measures, including CPR during incidents until ambulance arrived on the scene
Monitored safety of all customers in and around the swimming pool
Was responsible for running a big event in the Mangere community which was the Annual Fun Day event
Organised and planned all by myself
Checked water readings every day to keep chemicals at safe levels and avoid any potential illnesses among our customers.
Education
Onehunga High School
Onehunga, Auckland
01.2016
Skills
Positivity
Good time management skills
Safety Training
Tasked focused and motivated
Swim instruction
Chemical handling
First aid and CPR
Confidence and Ownership
Working in a team and individually
Dedication and Commitment
Customer Service
Process Improvement
Sales Consultation
Customer Retention
Certification
Pool Lifeguard Practising Certificate (2017-Current)
First Aid Level 2 (2016-Current)
Certificate of Approval (COA) Security License (2020-2025)
Accomplishments
Compete competitively for 6 years for the Mangere Swimming Club and Papatoetoe Swimming Club. Represented Counties Manukau in Swimming at the Nationals Age Groups and Open Championships (2013-2016) Also competed at Auckland Championships regularly.
Played 1st XV in my last year of High school. Competed in the 1A Auckland 1st XV competition (The most competitive high school competition in NZ)
Played 1Xll for 2 years in High school. Took out the development final in 2016 (my last year) in the National Rugby League tournament to win the Shield Trophy.
References
Chester Williams (Fitness Instructor), Moana Nui a Kiwa Pools and Leisure Centre, 021 053 1495