Summary
Overview
Work History
Education
Skills
Other Roles
Timeline
Generic

Neridah Dalziel

Feilding

Summary

Experienced problem-solver with strong team building, leadership, and motivational abilities. Demonstrated skills in customer relations and relationship-building to cultivate strong client connections. Utilizes independent decision-making and sound judgment to consistently contribute to company success. Committed to applying training, monitoring, and morale-building expertise to enhance employee engagement and drive overall performance.

Overview

21
21
years of professional experience

Work History

Operations /Compliance /Marketing /Service Manager

Robertson Prestige
08.2021 - Current
  • Streamlined communication between departments, ensuring seamless logistics operations.
  • Assist Dealer Principals with planning of routine operations and special projects.
  • Analyze operations for trends and possible system problems.
  • Monitor daily business operations to drive peak team performance.
  • Advise senior management on emerging trends in the regulatory landscape, enabling proactive adaptation to new requirements.
  • Assist with internal and external audits to confirm compliance with applicable laws and regulations.
  • Perform regular compliance reviews and audits, identifying non-compliance issues.
  • Develop visually engaging marketing materials to support product launches and promotions.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Work effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Planned and executed internal and external marketing events.
  • Resolve customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Monitored service staff performance and provided feedback for improvement.
  • Developed comprehensive training program for new hires, ensuring high level of competence and adherence to company standards.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Account Manager

Media Works Radio
02.2014 - 07.2021
  • Research and find new leads/clients for Radio -Billboard and Digital Advertising
  • Work closely with clients to understand their business and find suitable advertising solutions
  • Schedule radio commercials
  • Work to maintain client loyalty to our network
  • Work in with the creative and promotional team to find creative ideas for the clients
  • Work autonomously
  • Target focused
  • Debt recovery
  • Health and Safety Representative
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Social Club organiser
  • Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
  • Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
  • Drove revenue growth by identifying new business opportunities within existing accounts.
  • Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
  • Built relationships with customers and community to promote long term business growth.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

2IC/ Floor Manager

Harvey Norman
12.2008 - 08.2014
  • Monitoring and looking for ways to improve sales and GP
  • Customer service – Sales, customer issues
  • Staff management -20 staff - hiring, discipline, monitoring sales, motivation and training
  • Liaise with warehouse in regards to inwards goods and deliveries to customers and the store
  • Assisting staff to achieve targets
  • Store merchandising
  • Run the department when Proprietor was away
  • Manage department stock levels
  • Work with the Proprietor to co-ordinate local advertising
  • Overseeing the smooth running of the electrical department
  • Stocktake control
  • Nominated Health and Safety Person for the store which requires training staff and having a first Aid Certificate
  • Sign off expenses and reports for the department
  • Worked with contractors during store refit to ensure minimal disruption to shop floor
  • Liaise with Head office staff in relation to advertising / building issues / HR / Payroll or whatever was required
  • Staff Payroll
  • Processing finance applications for customers
  • GE and Q card finance agreements
  • Acting as the go between for customers and suppliers in regards to faulty products and endeavour to find a resolution the customer wants
  • Out on the shop floor selling
  • Lower staff turnover
  • Assisted in maintaining a high store ranking within the group in a very tough market and with competitors opening locally

Recruitment Officer

Adecco Personnel
02.2007 - 09.2008
  • Meeting with clients to get a brief on what they require for new staff
  • Advertising the position
  • Screening candidates
  • Interviewing candidates for roles
  • Presenting candidates to clients
  • Target based
  • Seeking new leads for job placements
  • Conducted thorough pre-employment screenings, including reference checks, background verifications, and skills assessments, ensuring compliance with all legal regulations and company policies.

Sales consultant - Project Manager

TACTICS NZ
01.2006 - 01.2007
  • Based in Wellington, I gathered new leads and met with clients mainly from government departments to sell a service called “Information Mapping”
  • This service offered a team of technical writers who would reword and reformat policies and procedures into a user friendly and readable document
  • Projects could be from $2,000 up to 2 million
  • This role was target based and involved managing the projects from start to finish
  • Pitched, secured and managed the project for New Zealand Post when they were implementing new procedures for envelope labeling
  • Approx $110k project
  • Pitched, secured and managed the project for the Animal Health Board when they were transferring all their printed material over onto a new Internal intranet
  • Approx value $250k project

Business Development Manager

Centre City Wines and Spirits
04.2004 - 12.2006
  • Based in Wellington I met and gathered new leads with mostly government departments so we could be the preferred supplier of their beverage needs
  • Friday after work drinks, Christmas functions, corporate events
  • The role was target driven and required continual hunter/gatherer skills and client maintenance to keep our customers

Education

Chevalier College - High School
Australia

Skills

  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Employee training and development
  • Conflict resolution
  • Goal oriented
  • Team collaboration and leadership
  • Workplace safety
  • New employee hiring
  • Policy and procedure enforcement
  • Interpersonal relationships
  • Analytical thinking
  • Compliance enforcement

Other Roles

  • Westfield NZ, Part of the Centre Management Team
  • Twin Agencies, FMCG – Territory manager
  • NZ Dairy Foods, FMCG - Territory Manager

Timeline

Operations /Compliance /Marketing /Service Manager

Robertson Prestige
08.2021 - Current

Account Manager

Media Works Radio
02.2014 - 07.2021

2IC/ Floor Manager

Harvey Norman
12.2008 - 08.2014

Recruitment Officer

Adecco Personnel
02.2007 - 09.2008

Sales consultant - Project Manager

TACTICS NZ
01.2006 - 01.2007

Business Development Manager

Centre City Wines and Spirits
04.2004 - 12.2006

Chevalier College - High School

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Neridah Dalziel