Summary
Overview
Work History
Education
Skills
Personal Qualifications
Birthdate
Birthplace
Height
Weight
References
Certification
Manila Philippines
Languages
Timeline
Generic
Nerie Tolledo

Nerie Tolledo

Silverdale,AUK

Summary

To engage myself in challenging task, which further enhance my acquired knowledge and skills. To Significant contribution towards the growth and advancement of the company I am work with. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Don Bosco Catering

Don Bosco TVET Center - Tondo, Manila

Room Attendant - Internship

M. Chereville, Hotel - Remedios, Malate Manila

Call Center Agent and Reservation

Okada Manila Hotel and Leisure
07.2021 - Current
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

Room Attendant

Okada Manila Hotel and Leisure
05.2019 - 07.2021
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Performed laundry duties for improved efficiency and faster room turnover times.
  • Ensured positive guest experiences with prompt response to special requests and additional services.
  • Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
  • Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
  • Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.

Room Attendant

Diamond Hotel
09.2018 - 03.2019

R.A/ Public Attendant/ HK Coordinator

The Blulane Hotel
06.2017 - 07.2018
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Implemented cost-saving measures through resource allocation optimization, leading to significant budget reductions.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.

Inventory Clerk

Plastic Consumer Corporation
11.2016 - 05.2017
  • Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies.
  • Streamlined warehouse organization for optimal efficiency by implementing effective storage strategies.
  • Reduced stock shortages by maintaining accurate records of incoming and outgoing shipments.
  • Improved order fulfillment times with efficient picking, packing, and shipping processes.
  • Collaborated with team members to achieve a well-coordinated inventory management system.
  • Assisted in reducing excess inventory through proper monitoring and disposal procedures.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues related to inventory.
  • Supported purchasing department by verifying stock levels before placing orders for new items.

Receiving Window Clerk

Newstar Warehouse
04.2016 - 09.2016
  • Enhanced customer satisfaction by providing efficient and friendly service at the window counter.
  • Streamlined mail sorting process for faster delivery times and improved accuracy.
  • Assisted customers with postage purchases, maintaining a high level of product knowledge to provide accurate information.
  • Managed financial transactions, ensuring accuracy in cash handling and balancing daily accounts.
  • Contributed to a reduction in wait times by working cooperatively with fellow clerks during peak periods.
  • Supported new hires in learning job responsibilities through mentorship and guidance on best practices.

Service Crew

KFC Philippines - Lucky China Town Binondo,Manila
11.2012 - 04.2014
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
  • Provided exceptional customer service, resulting in increased repeat business and positive reviews.

Education

Vocational, Japanese Languge (Basic Nihonggo) -

TESDA NLSI East Service Rd.Taguig
06.2018

Tertiary, Housekeeping and Food and Beverages Services NCII -

Don Bosco TVET Center
10.2015

Technical Education and Skills Development Authority (TESDA), Hotel and Room Services (HRS) -

Tayuman
03.2015

Skills

  • Capable in handling task with keen attention with details accuracy and computer literate at the same time
  • Excellent in written and oral communication
  • Reliable in working independently and can learn new skills rapidly
  • Exception interpersonal attitude; quickly establish rapport with people from diverse backgrounds
  • Customer Relationship Management
  • CallSelect communication systems
  • Problem-solving skills
  • Call Center Operations
  • Professionalism
  • Relationship Building
  • Customer Relations
  • Calm and Professional Under Pressure

Personal Qualifications

  • Housekeeping Service National Certificate II
  • Food and Beverages Services National Certificate II

Birthdate

11/25/89

Birthplace

Manila, Philippines

Height

5'5"

Weight

71 kg.

References

  • Stephen Son Acupan, HK Room Supervisor, +639062675039
  • Edgar Colorado, HK Room Supervisor, +639773154573
  • John Paul Dela Cruz, Call Center and Reservation Manager, +639434948308
  • Stephanie Rose Plima, Call Center and Reservation Supervisor, +639956692314

Certification

  • Sales Essentials Certificate
  • Sales Manager Certificate

Manila Philippines

Manila, the capital of the Philippines, is a vibrant metropolis rich in history, culture, and diversity. Situated on the eastern shore of Manila Bay, it serves as the political, economic, cultural, and educational centre of the country.

One of the most striking features of Manila is its blend of old and new. On one hand, you have the modern skyscrapers, bustling business districts, and shopping malls that reflect the city's progress and urbanization. On the other hand, there are historic landmarks, colonial-era architecture, and quaint neighbourhood that harkens back to its Spanish colonial past.


Despite its bustling nature.Manila offers a captivating mix of history, culture, and modernity, making it a fascinating destination for travellers seeking to explore the heart of the Philippines.

Languages

English
Full Professional

Timeline

Call Center Agent and Reservation

Okada Manila Hotel and Leisure
07.2021 - Current

Room Attendant

Okada Manila Hotel and Leisure
05.2019 - 07.2021

Room Attendant

Diamond Hotel
09.2018 - 03.2019

R.A/ Public Attendant/ HK Coordinator

The Blulane Hotel
06.2017 - 07.2018

Inventory Clerk

Plastic Consumer Corporation
11.2016 - 05.2017

Receiving Window Clerk

Newstar Warehouse
04.2016 - 09.2016

Service Crew

KFC Philippines - Lucky China Town Binondo,Manila
11.2012 - 04.2014

Don Bosco Catering

Don Bosco TVET Center - Tondo, Manila

Room Attendant - Internship

M. Chereville, Hotel - Remedios, Malate Manila

Vocational, Japanese Languge (Basic Nihonggo) -

TESDA NLSI East Service Rd.Taguig

Tertiary, Housekeeping and Food and Beverages Services NCII -

Don Bosco TVET Center

Technical Education and Skills Development Authority (TESDA), Hotel and Room Services (HRS) -

Tayuman

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