Summary
Overview
Work History
Education
Skills
Certification
Awards
Strengths And Assets
Timeline
Generic
NERISSA PAMALARAN PEDRIGOSA

NERISSA PAMALARAN PEDRIGOSA

Kingswell,Invercargill

Summary

Dynamic sales and team leader with a proven track record at McDonald's UAE, excelling in staff training and customer service. Adept at managing inventory and enhancing operational efficiency, I leverage strong communication skills and product knowledge to drive sales and foster teamwork in fast-paced environments.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Sales Agent

Neo Books and Cooffee
Bukowara, Riffa
03.2019 - 06.2020
  • Maintained a clean and orderly bookstore environment.
  • Greeted customers warmly upon entering the store and provided assistance where needed.
  • Managed inventory by ordering new stock of books when necessary.
  • Researched new titles and authors to keep up with trends in the industry.
  • Handled customer complaints professionally by providing solutions that met their needs.
  • Provided knowledgeable advice on book selections to customers.
  • Performed general maintenance duties such as dusting shelves and vacuuming floors.
  • Kept accurate records of daily transactions for accounting purposes.
  • Organized book displays in the store to attract customers and increase sales.
  • Updated pricing information on products according to current market trends.
  • Answered phone inquiries regarding product availability, prices, and order status updates.
  • Inspected materials, products, and equipment to detect defects and malfunctions.

Shift Manager Back-of-the-House

Kuya J Restaurant
Manila
02.2017 - 10.2017
  • Supervise daily restaurant operations during the assigned shift.
  • Ensure a smooth workflow in the kitchen, dining area, and cashier stations.
  • Oversee cleanliness, sanitation, and compliance with health and safety standards.
  • Assign duties to staff (servers, cooks, cashiers, etc.). And ensure proper task execution.
  • Train, coach, and motivate team members to maintain high performance.
  • Maintain a welcoming atmosphere, and uphold Kuya J’s service standards.

Second Assistant Manager

McDonald's UAE
Dubai
10.2012 - 06.2015
  • Prepared monthly sales reports and presented them to senior management.
  • Developed training modules and documentation to train staff.
  • Organized and delegated tasks to ensure efficient workflow.
  • Collaborated with upper management on initiatives to improve the workplace atmosphere.
  • Provided excellent customer service and team leadership skills in a fast-paced environment.
  • Performed daily cash reconciliations to monitor financial performance.
  • Prepared monthly reports detailing operational progress against goals.
  • Coached, trained, and mentored new employees on company policies and procedures.
  • Monitored stock levels and placed orders as needed for replenishment.
  • Helped oversee the daily operations of the store, managing staff and inventory.
  • Resolved customer complaints and handled refunds and returns to promote satisfaction.
  • Monitored sales performance to identify potential areas for improvement.
  • Coordinated employee schedules according to staff availability and processed time-off requests.
  • Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools.

Food Attendant

Gulf Air Club
Salmabad
12.2007 - 12.2011
  • Demonstrated ability to work in a fast-paced environment, and multitask efficiently.
  • Maintained cleanliness of food preparation areas, cooking surfaces, and utensils.
  • Performed various cleaning tasks such as mopping floors and sanitizing counters at the end of each shift.
  • Communicated effectively with co-workers to ensure smooth operations during peak hours of service.
  • Monitored food temperatures throughout the day to ensure safe serving temperatures were met.
  • Greeted customers warmly upon arrival and responded promptly to their inquiries or requests for assistance.
  • Handled cashier duties, such as taking orders and processing payments accurately.
  • Prepared quality food products according to recipes and specifications.
  • Provided accurate information about menu items including ingredients and preparation methods.
  • Delivered food orders to customers in a timely manner.
  • Deep cleaned and re-arranged kitchen to make it more open and workable.

Restaurant Team Member

Kentucky Fried Chicken (KFC)
Harrison Plaza, Manila
05.2004 - 10.2004
  • Performed cashiering duties accurately including taking orders, handling payments, making change.
  • Demonstrated ability to work efficiently in a fast-paced environment, while providing excellent customer service.
  • Provided friendly and attentive service to ensure customer satisfaction.
  • Maintained cleanliness of restaurant area, including tables, chairs, floors, counters and equipment.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Handled customer complaints professionally while maintaining composure under pressure.
  • Excelled at multitasking, working simultaneously on multiple tasks in order to meet deadlines.

Education

Bachelor's Degree - Hotel and Restaurant Management

The National Teachers College
01.2007

Skills

  • Excellent stress management skills
  • Versatility and ability to work under pressure
  • Fast learner
  • Computer literate
  • Friendly and Approachable
  • Service Oriented
  • Strong communication skills
  • Builds Teamwork
  • Product knowledge
  • Team leadership
  • Staff training
  • Time management

Certification

  • Effective Management Practices, McDonald's Training Department, 09/2014, Sharjah, UAE
  • Advance Shift Management, McDonald's Training Department, 03/2014, Sharjah, UAE
  • Shift Management Excellence, McDonald's Training Department, 04/2013, Sharjah, UAE
  • Basic Safety Training, The Maritime Training Center of the Philippines, 01/2012, Manila, Philippines
  • Customer Service Training, Gulf Air, 06/2011, Golden Tulip Hotel, Bahrain

Awards

Best Assistant Manager, 2014, McDonald's UAE

Strengths And Assets

  • Demonstrated ability to work efficiently in a fast-paced environment, while providing excellent customer service.
  • Performed cashiering duties accurately including taking orders, handling payments, making change.
  • Provided friendly and attentive service to ensure customer satisfaction.
  • Maintained cleanliness of restaurant area, including tables, chairs, floors, counters and equipment.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Handled customer complaints professionally while maintaining composure under pressure.
  • Excelled at multitasking, working simultaneously on multiple tasks in order to meet deadlines.

Timeline

Sales Agent

Neo Books and Cooffee
03.2019 - 06.2020

Shift Manager Back-of-the-House

Kuya J Restaurant
02.2017 - 10.2017

Second Assistant Manager

McDonald's UAE
10.2012 - 06.2015

Food Attendant

Gulf Air Club
12.2007 - 12.2011

Restaurant Team Member

Kentucky Fried Chicken (KFC)
05.2004 - 10.2004

Bachelor's Degree - Hotel and Restaurant Management

The National Teachers College

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NERISSA PAMALARAN PEDRIGOSA