NESCY MARI DELA CRUZ

Volunteer Legal Assistant providing direct support to lawyers by attending client interviews and delivering precise file notes, undertaking legal research and statutory analysis, assisting in drafting client communications, and maintaining aorganised, accurate, and confidential client files.

• Assisted clients in navigating legal processes and understanding their rights
• Provided administrative support by maintaining accurate client records and case files
• Used strong interpersonal communication skills to convey information to others.

Accurately pick, pack, and prepare approximately 30 online customer orders daily in a fast-paced, high-volume environment, consistently maintaining attention to detail and quality standards. Prioritise tasks to meet time-sensitive deadlines and ensure an efficient workflow. Take on leadership responsibilities by supporting team coordination, assisting with training, and resolving customer queries, demonstrating strong communication, problem-solving, and organisational skills.

• Managed online order processing and fulfillment to ensure timely delivery.
• Collaborated with team members to enhance customer service and satisfaction levels.
• Trained new associates on operational procedures and online platform usage.
• Analysed customer feedback to identify areas for service improvement.
• Provided exceptional customer service in response to inquiries received via phone calls, emails, or live chats from clients or prospects.

Volunteered at the Social Supermarket, maintaining stock, organisation, and a clean, welcoming environment. Communicated directly with community members, providing support and connection while explaining how the service operates. Recognised for outstanding contribution with the 2022 Absolutely Positively Wellington Mayoral Award, demonstrating initiative, empathy, and teamwork.

• Collaborated with team members to streamline service delivery processes for efficiency.
• Evaluated program effectiveness, providing feedback for continuous improvement initiatives.
• Developed resource materials to aid clients in accessing essential services effectively.
• Maintained clean, neat, and operational facilities to serve program needs.