Neshia Dawes
Dunedin,OTA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. I make sure to fulfill my responsibilities to the best of my ability, and help my co-workers do the same, wherever and whenever possible. I always have a smile and a positive attitude for customers, co-workers, and others around me. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Kmart
Dunedin, Otago
05.2024 - Current
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Followed all company policies related to security of cash handling procedures
- Assisted customers with product selection, payment, and returns.
- Operated equipment such as scanners, computers, registers, wrapping machines. safely and efficiently according to instructions provided by management team members.
- Managed fitting rooms ensuring all clothing was hung up neatly for customers to try on.
- Initiated friendly conversation with customers to determine level of assistance required.
Store Team Member
Pak’n Save
Masterton, Wellington
11.2023 - 02.2024
- Utilized knowledge of store layout to efficiently restock products and assist customers.
- Working in chilled/frozen fridges
- Checked expiration dates on food items regularly to ensure quality standards were met.
- Greeted customers to determine wants or needs.
- Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a professional manner.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Organized backroom stock areas for efficient retrieval of products during order fulfillment process.
Retail Cashier
Mitre 10 MEGA
Dunedin, Otago
02.2023 - 11.2023
- Processed cash, credit, and check payments accurately and efficiently.
- Provided accurate change back to customers when necessary.
- Stocked shelves when needed and kept the sales floor neat and organized.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Greeted customers in a friendly and professional manner.
- Ordering large amounts of products to keep stock levels in order.
- Assisted other team members with their tasks as needed.
- Assisted customers with product selection and answered any questions they had.
- Working with others to maintain a high-quality customer service experience.
- Online click and collections
Retail Cashier
Mitre 10 MEGA
Masterton, Wellington
11.2021 - 02.2023
- Processed cash, credit, and check payments accurately and efficiently.
- Provided excellent customer service by listening to customer needs and addressing them appropriately.
- Organized the checkout area to ensure all items were stocked properly.
- Maintained clean, orderly and well-stocked register area.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Assisted other team members with their tasks as needed.
- Working with others to maintain a high-quality customer service experience.
- Online click and collections
- Counted and balanced cashier drawers.
- Built and maintained productive relationships with employees.
Cafe Worker
Riversdale Beach Store
Masterton , Wellington
01.2017 - 01.2021
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Restocked supplies of condiments, beverages and other items as needed.
- Greeted customers and provided them with menus.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Took orders accurately and communicated them to the kitchen staff promptly.
- Served food and drinks to customers in a timely manner.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Prepared food orders, such as burgers, toasties, and beverages, such as milkshakes.
- Checked identification cards for proof of age prior to serving alcohol beverages.
Waitress Trainee
Broughton and Moore Catering
Masterton, Wellington
01.2018 - 01.2018
- Cleaned tables and chairs to prepare dining area for next customers.
- Greeted customers and provided menus.
- Serving people food and drinks for a catering company.
- Provided excellent customer service during meal times.
- Observed other wait staff members' techniques to learn best practices for providing exceptional customer service.
Education
NCEA level 3 -
St Matthews Collegiate
Masterton01.2021
NCEA level 3 - Early Childhood
UCoL
Masterton01.2021
NCEA level 2 -
St Matthews Collegiate
Masterton01.2020
NCEA level 1 -
St Matthews Collegiate
Masterton01.2019
Undergraduate -
University of Otago
Dunedin, NZSkills
- Customer service
- Point of sale operation
- Cash handling
- Product knowledge
- Time management
- Effective communication
- Relationship building
- Problem solving
- Adaptive team player
- Food safety
- Friendly and outgoing
- Stockroom organization
- Problem-solving
References
- Kellie, Fearon, Head of Kitchens Department, 027 290 7549, Mitre 10 MEGA Masterton, Masterton
- Amanda, Geddes, 2IC Customer Service, 021 143 6380, Mitre 10 MEGA Dunedin, Dunedin
- Anna, Goponova, Owner, 027 560 0235, Pak’n Save Masterton, Masterton
Timeline
Customer Service Representative
Kmart
05.2024 - Current
Store Team Member
Pak’n Save
11.2023 - 02.2024
Retail Cashier
Mitre 10 MEGA
02.2023 - 11.2023
Retail Cashier
Mitre 10 MEGA
11.2021 - 02.2023
Waitress Trainee
Broughton and Moore Catering
01.2018 - 01.2018
Cafe Worker
Riversdale Beach Store
01.2017 - 01.2021
NCEA level 3 -
St Matthews Collegiate
NCEA level 3 - Early Childhood
UCoL
NCEA level 2 -
St Matthews Collegiate
NCEA level 1 -
St Matthews Collegiate
Undergraduate -
University of Otago
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