Summary
Overview
Work History
Education
Skills
PERSONAL STATEMENT
Timeline
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Nessa Vaikeli

Auckland

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Mr Grind. Proven ability to enhance customer satisfaction through efficient beverage preparation and a friendly demeanour. Strong multitasking and time management abilities, consistently fostering a welcoming environment and building a loyal customer base. Committed to maintaining cleanliness and organization in fast-paced settings.

Overview

4
4
years of professional experience

Work History

Barista

Mr Grind
02.2024 - 02.2025
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Waitress

Botticelli
04.2021 - 01.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.

Education

Northcote College
Northcote, NZ
12-2023

Takapuna Grammar
Takapuna, NZ
12-2022

Skills

  • Time management
  • Attention to detail
  • Opening and closing duties
  • Exceptional customer service
  • Multitasking and organization
  • Excellent communication
  • Speedy and efficient
  • Excellent memory
  • Positive and professional
  • Cleanliness
  • Friendly and outgoing
  • Cash handling

PERSONAL STATEMENT

I am a positive, optimistic and enthusiastic person who is reliable and responsible in a variety of environments. I adapt to changes easily reflecting my flexibility and would enjoy working as part of a team. A position that will provide opportunity and growth for the business, team and myself would be ideal. Along with my strong work ethic, some other attributes are punctuality, sense of humour and self-motivation. I'm very ambitious with strong organisational and multitasking skills. I am a dedicated worker with excellent communication, time management, aiming to leverage my abilities to successfully fill the vacancy at your company/business . I am frequently praised as hard-working by my peers, I can be relied upon to help your business achieve its goals.

Timeline

Barista

Mr Grind
02.2024 - 02.2025

Waitress

Botticelli
04.2021 - 01.2022

Northcote College

Takapuna Grammar

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Nessa Vaikeli