NETA MATAITI
Tokoroa,WKO
Summary
Professional spa therapist with strong expertise in relaxation techniques, client consultation, and personalized treatment plans. Proven ability to enhance client satisfaction and well-being through effective communication and exceptional service. Demonstrates strong teamwork and adaptability, ensuring cohesive and productive work environment. Skilled in advanced massage therapies, skincare treatments, and holistic wellness practices.
Overview
16
16
years of professional experience
Work History
Senior Spa Therapist
Wairakei Terraces & Thermal Health Spa
10.2020 - Current
- Strengthened partnerships with product vendors by negotiating favorable pricing structures that benefited both parties involved.
- Streamlined appointment scheduling for improved client experience and increased therapist efficiency.
- Continuously updated knowledge of industry trends and advancements, incorporating innovative techniques into therapy offerings.
- Introduced cleanliness inspection program for treatment rooms.
- Delivered exceptional customer service, resulting in positive reviews and repeat visits from satisfied clients.
Beauty Spa Therapist
Millenimum Hotel
07.2017 - 12.2020
- Assisted colleagues in maintaining a calm, organized work environment by completing cleaning tasks and equipment maintenance as needed.
- Booked appointments, answered phones, greeted clients, handled payments, and created a regular clientele.
- Educated guests/clients on self-care techniques, promoting long-lasting benefits from spa services.
- Provided safe, effective, and appropriate massage therapy techniques during client appointments.
Retail Store Manager
Factorie
05.2011 - 11.2013
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Sales Agent (Outbound)
Telelink Limited
03.2010 - 11.2010
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Achieved KPI targets with increasing results.
Administrative Assistant
Kiwi Krew 2K LTD
12.2009 - 03.2010
- Office administration.
- liaising with national and international clients.
- MYOB knowledge.
- Managing resources such equipment.
- Allocation of labour.
Office Assistant
Stairmond Law Ltd
07.2008 - 11.2008
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
High School Diploma -
Toi Ohomai Institute of Technology
Rotorua11-2016
Skills
- Waxing Techniques
- Hot stone Therapy
- Relaxation Therapy
- Advance Facial Therapy
- Small Business Qualifications
- Manicure and pedicure
Timeline
Senior Spa Therapist
Wairakei Terraces & Thermal Health Spa
10.2020 - Current
Beauty Spa Therapist
Millenimum Hotel
07.2017 - 12.2020
Retail Store Manager
Factorie
05.2011 - 11.2013
Sales Agent (Outbound)
Telelink Limited
03.2010 - 11.2010
Administrative Assistant
Kiwi Krew 2K LTD
12.2009 - 03.2010
Office Assistant
Stairmond Law Ltd
07.2008 - 11.2008
High School Diploma -
Toi Ohomai Institute of Technology
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