Nethma Malshani
New Zealand,AUK
Summary
Results-driven postgraduate professional with a strong IT foundation and applied experience across business analysis, project coordination, and information systems. Holds a Master’s degree in Applied Management with distinction, and brings a proven ability to communicate effectively, adapt quickly, and perform in multicultural New Zealand work environments. Seeking an opportunity to add value through analytical thinking, reliability, and a strong commitment to results.
Overview
4
4
years of professional experience
Work History
Team Member (Part-time)
Lagardère Travel Retail
, Auckland
12.2024 - Current
- Delivered professional customer service to international travelers in a fast-paced, multicultural environment.
- Accurately processed transactions using POS systems, handling foreign currencies, EFTPOS, credit cards, vouchers, and discounts.
- Demonstrated strong communication skills while assisting customers from diverse cultural backgrounds.
Software Project Manager
Unique Infotech Solution (Pvt) Ltd
Sri Lanka
03.2023 - 09.2023
- Developed project plans outlining tasks, responsibilities, and deadlines for team members.
- Monitored project progress and identified potential risks or delays in workflows.
- Organized regular meetings to discuss project status and address any challenges faced.
- Coordinated communication between development teams and stakeholders effectively.
Intern Business Analyst
People’s Bank – IT Department
Sri Lanka
02.2022 - 02.2023
- Maintained accurate documentation (FRS, SRS) of IT support requests and resolutions.
- Supported system upgrades by preparing testing environments and user guides.
- Participated in team meetings to discuss project updates and strategies.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Assisted with event planning, support and execution of virtual and in-person engagements.
Education
Master of Applied Management -
Otago Polytechnic Auckland International Campus
Auckland, NZ02-2024
BSc (Hons) in Information Technology -
SLIIT
Sri Lanka02-2022
Skills
- Project planning
- Team collaboration
- Document management
- Stakeholder communication
- Agile methodology
- Time management
- Microsoft office suite expert
- Presentations
- Data analysis
- Critical thinking
References
References available upon request.
Timeline
Team Member (Part-time)
Lagardère Travel Retail
12.2024 - Current
Software Project Manager
Unique Infotech Solution (Pvt) Ltd
03.2023 - 09.2023
Intern Business Analyst
People’s Bank – IT Department
02.2022 - 02.2023
Master of Applied Management -
Otago Polytechnic Auckland International Campus
BSc (Hons) in Information Technology -
SLIIT