Neva Clayton
AUCKLAND,AUK
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Medical Receptionist
Manurewa Medical
Manurewa
07.2026 - Current
- Answered incoming calls and booked GP appointments.
- Updated patient details in clinic management system (MedTech).
- Coordinated prescription requests and relayed messages to clinicians for timely patient care.
- Assisted patients with forms, fees, and general inquiries to enhance their experience.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Documented patient messages and promptly communicated them to relevant staff for efficient follow-up.
Bar staff
Multi Events
, Auckland
2025 - Current
- Delivered prompt, friendly drink service to enhance guest experience.
- Welcomed customers and ensured satisfaction through attentive service.
- Checked guest identification and followed alcohol service rules.
- Handled cash and card payments using point-of-sale systems.
- Maintained clean bar areas, equipment, and serving surfaces.
- Restocked bar supplies to maintain seamless service and support high demand.
Event Staff Member
Event me
, Auckland
2024 - Current
- Set up tables, chairs, signage, and event equipment before openings.
- Delivered meals and beverages promptly to guests.
- Checked tables for needs and refilled items as requested.
- Maintained a clean environment by removing rubbish and debris from around the event area.
- Packed supplies and cleaned event spaces after program close.
Medical Receptionist/ HCA
Te Runanga o Ngāti Pikiao
Rotorua, Rotorua
01.2025 - 11.2025
- Managed patient appointments, ensuring timely clinical record updates for enhanced patient care.
- Handle all incoming telephone enquiries with empathy and professionalism.
- Coordinate daily clinic schedules to optimize patient flow and operation.
- Maintain high standards of patient care within a busy medical reception.
- Processed patient payments securely, maintaining strict data compliance to protect patient information.
- Prepared patient rooms for incoming appointments by ensuring cleanliness and organization. and cleaned equipment between uses.
- Checked vital signs to assess and document patients' health status accurately. including temperature, pulse rate, respiration rate, blood pressure.
COVID-19 Administrator & Swabber
Te Arawa R?nanga Ora
Rotorua
01.2021 - 12.2022
- Performed nasal swabs on diverse age groups, ensuring comfort and accuracy
- Ensured compliance with PPE protocols and maintained precise data entry for effective tracking
- Welcomed patients, collected essential information, and prepared swab kits for testing
Home Support Worker
Enliven
Rotorua
01.2020 - 12.2021
- Delivered personal care, administered medications, and supported household tasks to enhance client comfort and safety
- Organized client activities to foster independence and improve overall wellbeing
- Managed transportation and appointment scheduling for clients to ensure timely access to necessary services
Kai Manaaki (COVID-19 Hub)
Waikato DHB
Waikato
01.2021 - 11.2021
- Coordinated community health checks and welfare support during pandemic to enhance public health response
- Supported remote and onsite clinic operations to facilitate efficient patient services
- Maintained accurate data recording and ensured team safety to uphold operational integrity
Receptionist / Personal Assistant
NZ School of Tourism
Rotorua
01.2019 - 01.2020
- Managed front desk operations, handled phone inquiries, and addressed email correspondence to ensure smooth communication
- Coordinated appointment scheduling, procured supplies, and organized files to maintain efficient office operations
- Delivered professional and friendly assistance to staff, students, and visitors, enhancing their experience and support
Skills
- Medical reception
- Patient Care Coordination
- Appointment scheduling
- Patient Care Management
- Patient service
- Data management
- Microsoft Office Proficiency
- Office proficiency
- General Computer Use
- Organizational skills
- Team collaboration
- Appointment scheduling
Certification
- Comprehensive First Aid Certificate
- Assessing patient needs before clinical triage
- Heath ABC modules
- Red Cross save a life course
- Privacy of personal & health information
Timeline
Medical Receptionist
Manurewa Medical
07.2026 - Current
Medical Receptionist/ HCA
Te Runanga o Ngāti Pikiao
01.2025 - 11.2025
COVID-19 Administrator & Swabber
Te Arawa R?nanga Ora
01.2021 - 12.2022
Kai Manaaki (COVID-19 Hub)
Waikato DHB
01.2021 - 11.2021
Home Support Worker
Enliven
01.2020 - 12.2021
Receptionist / Personal Assistant
NZ School of Tourism
01.2019 - 01.2020
Bar staff
Multi Events
2025 - Current
Event Staff Member
Event me
2024 - Current