Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
Generic

Neve Ferguson

Auckland

Summary

I am a dedicated and hardworking person with a strong work ethic cultivated through schooling and work experiences. I hold a 1 year and 6 months of experience as a waitress at Applejacks, honing customer service abilities and developing a keen attention to detail. I also gained bartending experience during this time. Intermittently assisted in managing sports events at St. Cuthberts College and coached at Auckland Hockey over the course of a year and a half. Additionally, worked as a casual car groomer towards the end of 2021 and am currently working as a assistant administrator at Eastern Suburbs Panel and Paint helping process jobs, invoices, banking whilst providing customer service enquiries via phone calls and in person. Currently I am looking to develop and build on my customer service skills through online sales and marketing.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

Eastern Suburbs Panel & Paint
11.2023 - Current
  • Answer to customer calls providing assistance, delivering messages to staff and greeting visitors.
  • Deliver customer service through prompt responses to client inquiries, addressing concerns effectively.
  • Ensured accurate record-keeping with diligent filing and database management for vital company information.
  • Process company jobs, invoice jobs and process banking transactions
  • Assist the company in any additional tasks such as car grooming, moving cars and cleaning the workshop

Casual Worker at Sport Events

St Cuthberts
01.2022 - Current
  • Collaborated with work staff to ensure event execution runs smoothly
  • Working collaboratively with teachers, event coordinators and young students
  • Worked effectively in a fast-paced environment where multiple sport activities were being held at different times
  • Demonstrate respect, friendliness and willingness to help whenever required
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Waitress

APPLEJACKS BAR AND EATERY PAKURANGA
02.2022 - 09.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Developed strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Assistant Coach

Auckland Hockey
01.2022 - 03.2023
  • Assisted head coach in organising and leading drills for primary aged school students new to hockey
  • Guided and encouraged students
  • Promoted hockey as a sport to the young students

Casual car groomer

EASTERN SUBURBS PANEL AND PAINT
01.2021 - 02.2022
  • Collaborated with team members to complete large-scale detailing projects within tight deadlines.
  • Helped the company with car grooming during busy periods or employee absences
  • Achieved detailing cars to a high standard when under time pressure
  • Provided exceptional customer service through clear communication, timely completion of tasks, and attention to detail.

Education

Year 9-13 -

SAINT KENTIGERN COLLEGE
Auckland, NZ
11.2021

Skills

  • Leadership
  • File Organization
  • Computer Skills
  • Time Management
  • Telephone reception
  • Good communication skills
  • Customer service
  • Business administration
  • Positive can-do attitude
  • Have a strong willing to develop new skills

Activities

I love to spend time with my family and friends in my spare time. I love all sport’s and am very passionate about hockey. I played hockey for school, currently play for club and have also been selected for Auckland representative teams. I really enjoy the comradery of sport and it has also taught me life skills such as teamwork, commitment, resilience and leadership. I also enjoy being active and working out which has also taught me discipline, commitment and hard work to achieve the goals I set myself.

References

Megan Butterworth, 027 282 4798

Timeline

Administrative Assistant

Eastern Suburbs Panel & Paint
11.2023 - Current

Waitress

APPLEJACKS BAR AND EATERY PAKURANGA
02.2022 - 09.2023

Casual Worker at Sport Events

St Cuthberts
01.2022 - Current

Assistant Coach

Auckland Hockey
01.2022 - 03.2023

Casual car groomer

EASTERN SUBURBS PANEL AND PAINT
01.2021 - 02.2022

Year 9-13 -

SAINT KENTIGERN COLLEGE
Neve Ferguson