Neve Ferguson
Auckland
Summary
I am a dedicated and hardworking person with a strong work ethic cultivated through schooling and work experiences. I hold a 1 year and 6 months of experience as a waitress at Applejacks, honing customer service abilities and developing a keen attention to detail. I also gained bartending experience during this time. Intermittently assisted in managing sports events at St. Cuthberts College and coached at Auckland Hockey over the course of a year and a half. Additionally, worked as a casual car groomer towards the end of 2021 and am currently working as a assistant administrator at Eastern Suburbs Panel and Paint helping process jobs, invoices, banking whilst providing customer service enquiries via phone calls and in person. Currently I am looking to develop and build on my customer service skills through online sales and marketing.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Eastern Suburbs Panel & Paint
2023.11 - Current
- Answer to customer calls providing assistance, delivering messages to staff and greeting visitors.
- Deliver customer service through prompt responses to client inquiries, addressing concerns effectively.
- Ensured accurate record-keeping with diligent filing and database management for vital company information.
- Process company jobs, invoice jobs and process banking transactions
- Assist the company in any additional tasks such as car grooming, moving cars and cleaning the workshop
Casual Worker at Sport Events
St Cuthberts
2022.01 - Current
- Collaborated with work staff to ensure event execution runs smoothly
- Working collaboratively with teachers, event coordinators and young students
- Worked effectively in a fast-paced environment where multiple sport activities were being held at different times
- Demonstrate respect, friendliness and willingness to help whenever required
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Waitress
APPLEJACKS BAR AND EATERY PAKURANGA
2022.02 - 2023.09
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Developed strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Assistant Coach
Auckland Hockey
2022.01 - 2023.03
- Assisted head coach in organising and leading drills for primary aged school students new to hockey
- Guided and encouraged students
- Promoted hockey as a sport to the young students
Casual car groomer
EASTERN SUBURBS PANEL AND PAINT
2021.01 - 2022.02
- Collaborated with team members to complete large-scale detailing projects within tight deadlines.
- Helped the company with car grooming during busy periods or employee absences
- Achieved detailing cars to a high standard when under time pressure
- Provided exceptional customer service through clear communication, timely completion of tasks, and attention to detail.
Education
Year 9-13 -
SAINT KENTIGERN COLLEGE
Auckland, NZ11.2021
Skills
- Leadership
- File Organization
- Computer Skills
- Time Management
- Telephone reception
- Good communication skills
- Customer service
- Business administration
- Positive can-do attitude
- Have a strong willing to develop new skills
Activities
I love to spend time with my family and friends in my spare time. I love all sport’s and am very passionate about hockey. I played hockey for school, currently play for club and have also been selected for Auckland representative teams. I really enjoy the comradery of sport and it has also taught me life skills such as teamwork, commitment, resilience and leadership. I also enjoy being active and working out which has also taught me discipline, commitment and hard work to achieve the goals I set myself.
References
Megan Butterworth, 027 282 4798
Timeline
Administrative Assistant
Eastern Suburbs Panel & Paint
2023.11 - Current
Waitress
APPLEJACKS BAR AND EATERY PAKURANGA
2022.02 - 2023.09
Casual Worker at Sport Events
St Cuthberts
2022.01 - Current
Assistant Coach
Auckland Hockey
2022.01 - 2023.03
Casual car groomer
EASTERN SUBURBS PANEL AND PAINT
2021.01 - 2022.02
Year 9-13 -
SAINT KENTIGERN COLLEGE
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