Neve Martin
Auckland
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Volunteer
Kids After School
04.2012 - 03.2016
- Enhanced children''s social skills by organizing group activities and promoting teamwork.
- Fostered emotional development by providing support, guidance, and encouragement during challenging situations.
- Improved communication skills by engaging children in age-appropriate conversations and active listening.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Assistant Supervisor
Kids After School
03.2016 - 02.2017
- Enhanced children''s social skills by organizing group activities and promoting teamwork.
- Fostered emotional development by providing support, guidance, and encouragement during challenging situations.
- Improved communication skills by engaging children in age-appropriate conversations and active listening.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Customer Service Representative
Speedy Signs Manukau
02.2017 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally..
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Unqualified Teacher
Pukekohe Early Learning Centre
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness..
Nanny
Private Family Client
06.2022 - 12.2022
- worked for family to help out the mother whilst she was on maternity leave with a new born.
Family Nanny
Private Family Nanny
09.2022 - 01.2023
- worked for family to help out the mother whilst she was on maternity leave with a new born.
Special Needs Caregiver
Private Family Client
05.2022 - 10.2023
- Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
- Developed strong relationships with families, providing regular updates on progress and addressing any concerns promptly.
- Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Maintained clean and safe environment to prevent accidents and promote health.
- Prepared meals and snacks to provide proper nutrition and hydration.
- Administered medication to manage symptoms and promote healing.
- Transported individuals to appointments and activities to facilitate access to healthcare and community engagement.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Assisted with daily living activities, running errands, and household chores.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
Kennels
Auckland Kennel And Cattery
10.2023 - Current
- Maintained clean and sanitary facilities by establishing rigorous cleaning procedures aligned with industry best practices.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animals for behavioral problems and signs of health issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
NCEA Level 2 -
Pukekohe High School
Pukekohe, AUK11.2016
No Degree - New Zealand Certificate in Interior Decor
Open Polytechnic of New Zealand
Lower Hutt, WGNSkills
- Family Involvement
- Effective Listening
- Retail Sales Customer Service
- Store Maintenance
- Team -layer who can also work independently
Timeline
Kennels
Auckland Kennel And Cattery
10.2023 - Current
Family Nanny
Private Family Nanny
09.2022 - 01.2023
Nanny
Private Family Client
06.2022 - 12.2022
Special Needs Caregiver
Private Family Client
05.2022 - 10.2023
Customer Service Representative
Speedy Signs Manukau
02.2017 - 06.2021
Assistant Supervisor
Kids After School
03.2016 - 02.2017
Volunteer
Kids After School
04.2012 - 03.2016
Unqualified Teacher
Pukekohe Early Learning Centre
NCEA Level 2 -
Pukekohe High School
No Degree - New Zealand Certificate in Interior Decor
Open Polytechnic of New Zealand
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