Neve Payne
Stratford,TKI
Summary
Proven team player with a strong work ethic, demonstrated at Colonel Malones by enhancing customer satisfaction and efficiently managing high-pressure situations. Skilled in phone etiquette and first aid, consistently prioritized guest safety and service, leading to reduced wait times and a positive dining environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Employee
Colonel Malones
10.2022 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Checkout Operator
New World Supermarket
10.2021 - 10.2022
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
Counter Service Pizza Maker
Pizza Magic
06.2021 - 10.2021
- Maintained a positive attitude under pressure, contributing to a pleasant working environment for both staff and customers alike.
- Streamlined order fulfillment by effectively managing multiple tasks such as dough preparation, topping assembly, and oven monitoring.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Took and processed over customer orders.
Education
High School Diploma -
Te Aho o Te Kura Pounamu
Wellington, NZ10.2024
Stratford High School
Stratford, NZ10.2023
Food And Beverage Level 2
Western Institute of Technology At Taranaki
Taranaki, NZ11.2022
Skills
- Strong Work Ethic
- Team player attitude
- Positive demeanor
- Phone Etiquette
- First Aid Trained
Certification
- St John, course of instruction in first aid, level 2
Timeline
Front of House Employee
Colonel Malones
10.2022 - Current
Checkout Operator
New World Supermarket
10.2021 - 10.2022
Counter Service Pizza Maker
Pizza Magic
06.2021 - 10.2021
High School Diploma -
Te Aho o Te Kura Pounamu
Stratford High School
Food And Beverage Level 2
Western Institute of Technology At Taranaki
- St John, course of instruction in first aid, level 2
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