Neville Carswell
Dunedin,Mosgiel
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
29
29
years of professional experience
Work History
Business Manager
Southern Motor Group Limited
04.2013 - Current
- Developed systems and procedures to increase and maintain finance & insurance income within the multi franchise dealership I currently work at.
- Have increased the finance & insurance income by 100% compared to predecessors in this role.
- Coached and assisted other business managers within our dealership group to grow their profit whilst meeting exceptional internal and external customer relationships and meeting all regulatory compliance
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs
- Interacted well with customers to build connections and nurture relationships
- Trained and guided team members to maintain high productivity and performance metrics
Business Manager
Car Giant Limited
02.2012 - 03.2013
- This was a new start up dealership so I had to introduce procedures and protocols for the finance & insurance department which consisted of myself and 2 others.
- We managed to collectively meet and exceed KPI's over time that I was there to extremely desirable levels.
- Executed business plans to further strengthen and maximize territory sales and profits
Business Manager
Wholesale Cars Direct Limited
07.2006 - 12.2011
- Growing and developing the finance & insurance department whilst coaching 2 other employees to meet and exceed their KPI's.
- Growing and enhancing the relationships with the various finance & insurance companies that we dealt with.
- Nurturing relationship with the sales team and being a vital tool in assisting with closing deals.
Business Manager
Wholesale Cars Direct Auckland Limited
01.2004 - 07.2006
- This was a sole charge business manager role where I was employed to increase the finance & insurance income and to build on the relationships the dealership had with their customers and finance & insurance suppliers.
- In the time that I was there I managed to treble their finance & income whilst maintaining exceptional relationships with customers both internally and externally
Business Manager
Cooper Henderson Motors Limited
12.1997 - 01.2004
- This was a sole charge Business Manager's role and I was responsible for processing 100 + motor vehicle sales per month.
- I was also charged with growing the finance and insurance income which had been very poor previously due to the previous employee being on a guaranteed fixed annual income and had little or no motivation to sell and finance or insurance related products.
- I managed to increase the finance & insurance income by a large amount by working closely with the sales team and making sure ever customer was seen and 100% of the products were offered 100% of the time.
Business Manager
Kirk Motors Manurewa
12.1996 - 12.1997
- This was my first Business Manager's role so very much was learning the ropes of the motor vehicle industry.
- This dealership was part of a group of 5 Mitsubishi dealerships throughout the North Island of New Zealand.
- There was monthly competitions to see who could meet or exceed their KPI's every month of which I won a majority of the time.
- I also assisted in the employment of a new business manager for one of the sites.
Personal Relationship Manager
Trust Bank New Zealand Limited
04.1995 - 12.1996
- I exclusively looked after branch customers that had $500K or greater of lending or investments.
- My job was to give these high value customers a first port of call for all of their banking needs.
- I also had to cross sell to all customers to meet KPI's and objectives that had been set for me
Education
High School Diploma -
Birkenhead College
Birkenhead, NZ12.1987
Skills
- * Staff Management
- * Relationship development
- * Process improvement
- * Regulatory compliance
- * Analytical thinking
- * Documentation proficiency
- * Improve performance
- * Negotiation
- * Leadership
Timeline
Business Manager
Southern Motor Group Limited
04.2013 - Current
Business Manager
Car Giant Limited
02.2012 - 03.2013
Business Manager
Wholesale Cars Direct Limited
07.2006 - 12.2011
Business Manager
Wholesale Cars Direct Auckland Limited
01.2004 - 07.2006
Business Manager
Cooper Henderson Motors Limited
12.1997 - 01.2004
Business Manager
Kirk Motors Manurewa
12.1996 - 12.1997
Personal Relationship Manager
Trust Bank New Zealand Limited
04.1995 - 12.1996
High School Diploma -
Birkenhead College
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