Summary
Overview
Work History
Education
Skills
Cover Letter
Awards
References
Hobbies and Interests
Timeline
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Ngaire Goodfellow

Ngaire Goodfellow

Gisborne,Gisborne

Summary

Competent Duty Manager effective at handling sales and cash operations in fast-paced, high-volume environments. Veteran of Liquorland and skilled in managing people, projects and administrative operations. Offering 4 years of experience and dedication to business success.

Overview

13
13
years of professional experience

Work History

Retail Staff / Duty Manager

Liquorland Gisborne Custom House Street
11.2020
  • Customer Service Skills, Reliable and honest, LCQ Qualification, Duty Managers Certificate, Forklift license training - obtained a work forklift license, Retail staff team member - communicate and execute staff daily jobs list, Customer service skills - serve n assist customers with alcohol, Restock and assemble shop shelves adhering to stock rotation, Stock takes - count, Use of computer pos system

Restaurant Department Manager

Gisborne McDonalds
12.2009 - 11.2020
  • Communication skills
  • Effectively work amongst the team, set and communicate shift requirements, and communicate with the management team
  • Customer service skills
  • Professional manner
  • Smiles, good engagement, friendly
  • Qualified shift manager - MDP 1 Level 4 - PPP
  • Prioritisation
  • People
  • Profit
  • People Performance Management - training and verifying upcoming managers, McCafe barista training, crew Development training programme
  • Promotions
  • Inventory Management - stock ordering and month end, and delivery's
  • Product Quality Management - stock rotation, maintenance and repairs
  • Food safety - Food control plans
  • Leadership
  • Professional manner
  • Working with spreadsheets
  • Entering data and setting monthly action plans to receive results
  • It equipment - apple devices, Microsoft, Dropbox, excel.

Fields service worker - Labourer

Leaderbrand Gisborne
10.2008 - 10.2009
  • Horticulture, Planting broccoli, cabbage, tomatoes, Health and wellbeing, Time management, Personal protective equipment, Team player

Crew Person

Gisborne Burger King
01.2008 - 07.2008
  • Customer Service - Engage with customers, Food and beverages - prepare and present, Communication - works well with team, Time management - turn up on time

Education

Level 1 NZEA -

Gisborne Girls' High School
Gisborne, GIS
2007

Skills

  • KPI Setting and Review
  • Service Coordination
  • Payroll Processing
  • Work Planning and Organization
  • Team Supervision
  • Cash Management
  • Time Management
  • Customer Service
  • Delegating Work
  • Staff Training
  • Attention to Detail
  • Service Management
  • Customer Communication
  • Health and safety compliance

Cover Letter

I am here to put myself up for a new challenge in the work field.

Here’s a little bit about me. I consider myself well mannered, vibrant, happy and live in the moment. I have a reliable strong work ethic and give anything new a go.

I enjoy reading books and taking long walks with family and friends. I enjoy seeing and taking an adventurous road trip every once or twice a year.I am committed to early morning starts as I enjoy spending the evening with my family.

Awards

  • Level 3 - First Aid Certificate ( Comprehensive ) expired
  • Fire prevention training course ( completed with Level 4 Shift supervisor)
  • Level 3 - Food and Beverages Qualification ( NZQA)
  • Level 4 - Shift Supervisor Qualified ( Manager Development Programme ) NZQA
  • Level 3 - Barista Qualification ( McCafe regional barista competition also MBDP complete)
  • LCQ - Liquor Control Qualification
  • Liquor License - Duty Manger
  • Class 1 Full Drivers License
  • New Zealand Citizen

References

  • Tyla Gordon, Senior Restaurant Manager, Gisborne Mcdonalds, 0273399443
  • Carolyn Grandiek, HR Manager, Gisborne Mcdonalds, 0277401969
  • Leah Hepi, Previous Employer, 0275839279

Hobbies and Interests

  • Outdoor sightseeing
  • Sports day - supporting my nephews rugbys and touch games
  • Beach walking
  • Gym exercise
  • Reading books

Timeline

Retail Staff / Duty Manager

Liquorland Gisborne Custom House Street
11.2020

Restaurant Department Manager

Gisborne McDonalds
12.2009 - 11.2020

Fields service worker - Labourer

Leaderbrand Gisborne
10.2008 - 10.2009

Crew Person

Gisborne Burger King
01.2008 - 07.2008

Level 1 NZEA -

Gisborne Girls' High School

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Ngaire Goodfellow