Ngaire Panui

• Created and maintained relationships with key clients to ensure customer satisfaction.
• Conducted regular meetings with clients to discuss their needs and objectives in person or via Teams.
• Kept up-to-date fleet records, monitored ongoing BAU activities, and oversaw projects.
• Generated detailed summaries of ongoing service operations and fleet efficiency, as requested by Account Manager or Client.
• Ensured clear comprehension of customer-specific terms and conditions.
• Processed all Change Requests using CRM Software and Sales Folder Systems.
• Fire Warden

• Coordinated installation of new equipment and systems in accordance with customer specifications and requirements.
• Conducted pre-installation meetings to review plans and schedules with customers and internal teams.
• Oversaw workforce schedules and allocated resources in order to achieve project goals.
• Scheduled workflow through workshop according to the installation dates.
• Managed Installation Technician schedules by logging service calls, updating calendars, and providing necessary information for installation.
• Supplied weekly Delivery Reports to Sales, Logistics, Service departments, and 3rd Party Transportation Company.
• Health and Safety Officer

• Maintained reception area cleanliness and tidiness.
• Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
• Managed the distribution of incoming mail, faxes, and packages.
• Answered incoming phone calls, routing to appropriate parties throughout office.
• Performed data entry and other administrative tasks to support departments.
• Health and Safety Officer.

New role introduced to reduce interruptions during installations by developing efficient coordination protocols.

• Managed customer expectations by providing timely updates on progress and timelines.
• Managed the Installation Technician Schedule by logging service calls, updating calendars, and supplying additional information required for the installation.
• Scheduled workflow for the workshop in accordance with the Installation schedule.
• Supplied weekly Delivery Reports to the Sales, Logistic, Service Departments, and 3rd Party Transportation Company.
• Participated in team meetings to discuss strategies for improving customer satisfaction.
• Enhanced expertise in delivery processes, including product refurbishment

Helped simplify the Help Desk process by analyzing types of calls, which helped with the response times in solving customers' inquiries and clearing logged Service Calls.

• Gained expertise in operating a variety of product features
• Managed end-user support across multiple communication channels
• Facilitated Service Technicians' troubleshooting and parts identification
• Provided onsite training for correct equipment handling, when required.

• Redirected callers to the relevant departments
• Supplied details regarding products and services
• Streamlined internal processes through accurate tracking of orders and calls with System
• Allocated service technicians based on proficiency, area and readiness
• Managed service invoices and credits
• Enhanced understanding of product user features