Ngakupenga Fagasau
Auckland,NZL
Summary
I'm an independent decision-maker with a friendly attitude and I am an excellent team player. I have a high-energy drive and determined to gain hands-on experience in a healthy and safe area. I have a strong belief in building and maintaining relationships with people in a diversity and in a fast-paced environment. I work tirelessly to achieve goals and if I have not been trained in that area I will make sure to get the training I need to achieve that specific role. I am fluent in the fast-paced industry and particularly have a proficiency in multi-tasking. I have the ability to handle multiple projects simultaneously with the ability to be a problem-solver. I'm self-motivated with effective and efficient proposition. I'm a reliable team member with an excellent group of skill sets in communication and time management. I listen closely to details and follow instructions, with a high degree of accuracy. I'm a self-motivated team player with a lot of experience in the picking and packing position that I currently uphold and would love to further my career advancing to the next level.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Warehouse Operator
Primary Connect AFDC
Auckland, New Zealand
12.2022 - Current
- Worked in team of 25 on fast-paced production line.
- Adhered to best practices regarding warehouse storage to facilitate effective inventory management.
- Secured pallets, cages and still ages in line with health and safety standards.
- Employed appropriate manual handling practices to routinely lift and move products weighing up to 23 kg.
- Picked average of 1,500 daily orders using picking voice system.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Completed work following safety rules for best working practices.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Moved stock around by hand, using forklift truck or lifting gear.
- Cleaned and tidied work areas to meet inspection requirements.
Sales Assistant
Spotlight
Auckland, New Zealand
05.2018 - 11.2018
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Worked energetically to maintain efficient operations during peak trading hours.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Generated advertising brochure for vendor use.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchases.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Built relationships with customers and community to promote long term business growth.
- Helped customers locate products and checked store system for merchandise at other sites.
- Researched new clients for sales team, inputting contact information into Salesforce.
- Developed, maintained and utilizing diverse client base.
- Helped customers locate products and checked store system for merchandise at other sites
- Opened and closed store independently
- Greeted customers and helped with product questions, selections, and purchases
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Built relationships with customers and community to promote long term business growth
- Informed customers of promotions to increase sales productivity and volume
- Assisted customers with prompt and polite support in-person and via telephone
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff
- Established rapport with customers using active listening and interpersonal skills.
Picker and Packer
ANZCO
Canterbury, New Zealand
09.2007 - 10.2009
- Maintained hygiene standards within a meat packing environment by following strict policies and procedures.
- Cleaned and sanitised work areas, equipment and tools to meet food safety requirements.
- Took daily readings of display case temperatures and rotated stock for minimum spoilage risks.
- Documented quantity of meat received and sold to keep proper business records.Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
- Demonstrated leadership skills in managing projects from concept to completion.
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with strong senses of personal responsibility.
- Operated warehouse material handling equipment correctly to move loads.
- Completed daily operations on time and maintained high standards of accuracy.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance
- Self-motivated, with a strong sense of personal responsibility
- Excellent communication skills, both verbal and written
- Demonstrated respect, friendliness and willingness to help wherever needed
- Passionate about learning and committed to continual improvement
- Managed time efficiently in order to complete all tasks within deadlines
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment.
Junior Recruiter
Primary Connect ARDC
Mangere, Auckland
08.2005 - 10.2007
- Picked and transported goods for shipping or collection within 30 minutes.
- Packed and wrapped orders using boxes and duck tape.
- Used RF scanning equipment to monitor inventory.
- Submitted activity log reports to manager to maintain smooth operations.
- Outlined potential process improvements to supervisor.
- Stacked and palletised products following set instructions.
- Stored received goods in logical and organised manner.
- Moved stock at scheduled times to facilitate organised shipments.
- Kept surrounding areas clean and free from obstructions and spills to minimise accidents.
- Used manual handling techniques and roller cages to move crates around warehouse.
Education
National Certificate in Business Level 5 - Business and Administration
Best Training Ltd
Auckland 03.2012 - 11.2012
Higher National Diploma - constructing garments and pattern making
Fashion Institute of Technology
Auckland 05.2018 - 10.2019
Diploma in Early Childhood Education - Early Childhood Provider
New Zealand Careers College
Auckland 05.2013 - 10.2014
Skills
- Team Goals
- Customer Experience
- Customer Loyalty
- Product Knowledge
- Product Movements
- Product Location
- Lifting and sorting
- Forklift Operations
- Order picking and processing
- Flexible Work Schedule
- Delegation and Supervision
- Item Scanning
- Managing Appointments
- Forklift operation
- Manual handling
Languages
English
Fluent
Samoan
Intermediate
Maori
Intermediate (B1)
Timeline
Warehouse Operator
Primary Connect AFDC
12.2022 - Current
Sales Assistant
Spotlight
05.2018 - 11.2018
Higher National Diploma - constructing garments and pattern making
Fashion Institute of Technology
05.2018 - 10.2019
Diploma in Early Childhood Education - Early Childhood Provider
New Zealand Careers College
05.2013 - 10.2014
National Certificate in Business Level 5 - Business and Administration
Best Training Ltd
03.2012 - 11.2012
Picker and Packer
ANZCO
09.2007 - 10.2009
Junior Recruiter
Primary Connect ARDC
08.2005 - 10.2007
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