Ngametua Matenga
Lower Hutt,WGN
Summary
Experienced with providing empathetic support to individuals. Diligent in addressing and resolving client issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Ministry of Social Development - Work and Income
02.2016 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support..
Student Intern
Porirua Whanau Centre.
10.2015 - 01.2016
- Analyzed problems and worked with teams to develop solutions.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of social work.
- Supported families in addressing parenting challenges through education, resource connection, and skills training workshops.
Student Intern
Naku Enei Tamariki
09.2013 - 11.2013
- Maintained contact databases by entering relevant information into spreadsheets or other programs.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Observed child welfare concerns by conducting thorough home visits.
Student Volunteer
Nga Ara Kete
01.2009 - 12.2011
- Worked in team environment to maintain high levels of productivity.
- Strengthened interpersonal communication abilities through constant interaction with diverse populations during volunteering events.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
BSW - Bachelor of Social Work
Whitireia & WelTec
Wellington, NZ12-2015
NCEA - Level 1,2,3
Naenae College
Wellington, NZ12-2011
Skills
- Customer Service
- Efficient under pressure
- Confidential case documentation
- Problem-solving abilities
- Decision-Making
- Conflict resolution
References
Available on request.
Timeline
Customer Service Representative
Ministry of Social Development - Work and Income
02.2016 - Current
Student Intern
Porirua Whanau Centre.
10.2015 - 01.2016
Student Intern
Naku Enei Tamariki
09.2013 - 11.2013
Student Volunteer
Nga Ara Kete
01.2009 - 12.2011
NCEA - Level 1,2,3
Naenae College
BSW - Bachelor of Social Work
Whitireia & WelTec
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