Ngaoma Wihapi
Christchurch,CAN
Summary
Adept at wilderness navigation and fostering outdoor recreation management, I significantly enhanced park safety and visitor satisfaction at Kahukura Rongoa Maori Trust. My leadership in training new rangers and developing cultural history programs showcases my physical fitness and commitment to educational excellence, driving a 20% increase in visitor engagement.
Overview
33
33
years of professional experience
Work History
Park Ranger
Kahukura Rongoa Maori Trust
03.2020 - Current
- Increased park safety by conducting regular patrols and addressing potential hazards in a timely manner.
- Supported emergency response efforts during natural disasters or medical incidents, ensuring visitor wellbeing.
- Enforced park rules consistently to protect natural resources while creating a safe environment for all visitors.
- Enforced laws and regulations within parks for campgrounds, trails, nature preserves and roadways.
- Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
- Trained new park rangers and team members in all operations and policies while offering mentorship and assistance with duties.
- Developed cultural history management plans to preserve and restore ethnic history, historical sites and preserve local folklore.
- Guided tours for park visitors with focus on informative and safe visits.
- Enhanced visitor experience by providing informative guided tours and educational programs on park history, flora, and fauna.
- Participated in ongoing training sessions to refine skills in first aid, search-and-rescue techniques, firefighting procedures, and more.
- Directed incoming and outgoing traffic during special events and identified available parking areas for drivers.
- Played key role in emergency situations, providing first aid and coordinating with emergency services when necessary.
- Planned highly engaging outdoor recreation and environment education programs for on-site and off-site delivery.
Owner/Operations Manager
Mokopuna Maori Arts Gallery and Tattoos
01.2010 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Consulted with customers to assess needs and propose optimal solutions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Events Team Member
Ngā Mata Waka. Nga Hau E Wha National Marae
05.2010 - 02.2012
- Supported successful events by maintaining clean and safe environments throughout their duration.
- Ensured effective communication among team members through regular meetings and status updates, fostering a collaborative work environment.
- Collaborated with cross-functional teams to ensure cohesive event planning and execution.
- Exceeded client expectations by consistently delivering high-quality events that met their specific needs and preferences.
- Facilitated smooth transitions between event segments by managing schedules and coordinating with speakers or performers as needed.
- Cultivated strong relationships with vendors, securing high-quality products at competitive prices for events.
- Assisted with special events by working premieres, private screenings and charity events.
- Hung up movie posters, banners and decorations for promotional events.
- Reported any damage or maintenance issues to manager.
- Operated audio and video equipment for movie presentations.
- Set up and maintained theater projection and sound systems.
- Handled ticket sales by answering phone calls and responding to emails.
Bar Assistant Manager
McKenzie Hotel & Bar
10.2009 - 02.2011
- Sustained proper liquor licensing documentation while adhering to local laws regarding alcohol sales.
- Collaborated with the bar manager to develop new beverage offerings, increasing sales and customer interest.
- Achieved cost savings by negotiating vendor contracts for improved pricing on alcohol and supplies.
- Maximized profits by closely monitoring pour costs, waste reduction strategies, and optimizing drink pricing.
- Maintained a clean and safe work environment, ensuring compliance with health and safety regulations.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
Retail Manager
HD Tightrope
03.2001 - 04.2006
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
- Led by example, demonstrating exemplary customer service and sales techniques on shop floor.
- Revamped product displays to enhance visual appeal and stimulate interest.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cafe Manager
BBs Coffee & Bake
07.2001 - 03.2006
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
- Boosted sales growth by developing innovative marketing strategies and engaging promotional events.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
Kitchen Hand
Powderkeg
04.1992 - 02.1996
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Plated and presented food following chef requirements.
- Transported food items from storage areas to kitchen for prepping.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Supported chefs with ingredient prep, contributing to smoother cooking process and timely meal service.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Lifted and carried heavy materials.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained composure and work quality while under stress.
Education
Associate of Arts - Rāranga Level 5
Te Wānanga O Aotearoa
Christchurch, NZ01-2018
High School Diploma -
Ruapehu College
Ohakune, NZ01-1994
Skills
- Grounds maintenance
- Incident management
- Wilderness navigation
- Outdoor recreation management
- Incident reports
- Park supervision
- Physical fitness
- Plant identification
Accomplishments
- Supervised team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 20 in the development of matariki held on the resever every year from June to July
- Resolved product issue through consumer testing.
Languages
Te Reo Maori
Native or Bilingual
English
Native or Bilingual
Timeline
Park Ranger
Kahukura Rongoa Maori Trust
03.2020 - Current
Events Team Member
Ngā Mata Waka. Nga Hau E Wha National Marae
05.2010 - 02.2012
Owner/Operations Manager
Mokopuna Maori Arts Gallery and Tattoos
01.2010 - Current
Bar Assistant Manager
McKenzie Hotel & Bar
10.2009 - 02.2011
Cafe Manager
BBs Coffee & Bake
07.2001 - 03.2006
Retail Manager
HD Tightrope
03.2001 - 04.2006
Kitchen Hand
Powderkeg
04.1992 - 02.1996
Associate of Arts - Rāranga Level 5
Te Wānanga O Aotearoa
High School Diploma -
Ruapehu College
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