NGA THI QUYNH TO
Daytona, Henderson,AUK
Summary
Dynamic leader and problem-solver with a proven track record at Vietnam Airlines, adept at resolving customer complaints and improving service delivery. Excelled in training and supervising teams, enhancing staff motivation and performance. Skilled in multitasking, organization, and critical thinking, consistently meeting SLAs with a positive attitude.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Detail-oriented, dedicated and proactive individual.
Overview
24
24
years of professional experience
Work History
Airlines Service Manager
Vietnam Airlines
04.2000 - 09.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored service staff performance and provided feedback for improvement.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Developed detailed plans based on broad guidance and direction.
Education
Chef's Certificate - Chef Profession
A Au Vocational Guidance Corporation
Ho Chi Minh City, Viet Nam01-2024
No Degree - IELTS
Auckland Edinburgh College
Manukau, NZ06-2019
MBA - Master of Business Administration
CFVG University of Economics Ho Chi Minh
Ho Chi Minh City, Viet Nam11-2014
Bachelor of Arts - Banking And Finance
University of Economics Ho Chi Minh
Ho Chi Minh City, Viet Nam07-1999
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
Accomplishments
- Excellent performance award November, 2015 awarded by Vietnam Airlines president.
- Certificate of Merit for Excellent Worker and Creative Worker awarded by the Ministry of Transport of Vietnam in August, 2017.
- Certificate of Merit for implementing solutions with customers in emergency situations from the Director of Tan Son Nhat service and operation in July, 2018.
Individualsreceived many achievements during work, typically some of these achievements are as follows:
Timeline
Airlines Service Manager
Vietnam Airlines
04.2000 - 09.2024
Chef's Certificate - Chef Profession
A Au Vocational Guidance Corporation
No Degree - IELTS
Auckland Edinburgh College
MBA - Master of Business Administration
CFVG University of Economics Ho Chi Minh
Bachelor of Arts - Banking And Finance
University of Economics Ho Chi Minh
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