Summary
Overview
Work History
Skills
Affiliations
Certification
References
Timeline
Generic

Ngauru Wikaira

Richmond,Invercargill

Summary

Dynamic Process Operator with extensive experience at Fonterra, excelling in quality control and process optimization. Proven ability to enhance workflow efficiency and resolve complex technical issues. Skilled in data analysis and effective communication, consistently achieving high customer satisfaction and maintaining rigorous safety standards.

Overview

16
16
years of professional experience
1
1
Certification

Work History

L6 Process Operator

Fonterra (Edendale)
Edendale, Edendale
01.2017 - Current
  • Resolved issues related to process control systems, instrumentation, and other technical components.
  • Maintained accurate records of daily operations in accordance with safety protocols.
  • Evaluated product samples to measure quality control standards.
  • Communicated effectively with supervisors, colleagues, vendors, and clients both verbally and in writing.

Process Leader

Fonterra (Tiptop)
Mount Wellington, Auckland
03.2016 - 12.2016
  • Developed and implemented policies and procedures for efficient workflow.
  • Monitored employee productivity levels to identify areas for improvement or additional resources needed.
  • Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
  • Collaborated with senior leadership on strategic initiatives related to operations.
  • Coordinated new hire onboarding activities such as running background checks and entering employee data into payroll system databases.

Mix Administrator

Fonterra (Tiptop)
Mount Wellington, INVERCARGILL
02.2010 - 03.2016
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Performed data entry tasks into computer databases from paper documents.
  • Answered incoming calls and responded to customer inquiries.
  • Managed office supplies inventory and placed orders when necessary.
  • Provided general administrative support to staff members.

Cheesecake Operator

Fonterra (Tiptop)
Mount Wellington, Auckland
02.2009 - 02.2010
  • Maintained records relating to product output numbers, scrap rate analysis, downtime reports.
  • Maintained production and quality documentation.
  • Performed routine maintenance on equipment to ensure optimal performance.
  • Monitored and adjusted machine operations as needed for quality assurance.
  • Assisted in the setup of production lines according to customer specifications.
  • Managed multiple tasks simultaneously while maintaining attention to detail.

Skills

  • Process control
  • Quality control
  • Data analysis
  • Equipment maintenance
  • Regulatory compliance
  • Workflow optimization
  • Effective communication
  • Time management
  • Safety protocols and procedures
  • Experienced in SAP, Microsoft

Affiliations

Bar Manager for Star Rugby Club, Squash Club and Southland Darts Club.

Volunteering for Southland Rep teams Basketball, softball and Netball

Certification

  • Bar Manager Licence

References

References available upon request.

Timeline

L6 Process Operator

Fonterra (Edendale)
01.2017 - Current

Process Leader

Fonterra (Tiptop)
03.2016 - 12.2016

Mix Administrator

Fonterra (Tiptop)
02.2010 - 03.2016

Cheesecake Operator

Fonterra (Tiptop)
02.2009 - 02.2010

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Ngauru Wikaira