Summary
Work History
Education
Skills
Timeline
Generic

Ngawaiata Young

Reporoa

Summary

I am a highly motivated and dedicated professional seeking to utilise my skills in a customer service/administrative position. I am committed to never giving up on any task assigned, strives to exceed company's expectations to a high standard. My core value that I uphold with past employment and everyday life is the connection I love to make with people, appreciating diverse cultures and equality.

Work History

Customer services/administration

Altex Costings
Bay Of Plenty , Tauranga
  • Customer account management
  • Data entry and technical support
  • Complaint resolution
  • Microsoft and CRM
  • Multiple phone etiquette
  • Communication and team work
  • The ability to meet and exceed customers needs by providing timely, effective, and empathetic support
  • Showing a high level of skill in problem solving, active listening and communication
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

3IC

Decjuba
Bay Of Plenty , Tauranga
  • Maintaining policy and procedure to the companies standards
  • Ensuring stock levels are met to a high standard
  • Managing staff and pay cycle
  • Opening and closing store whilst running shifts and roster changes
  • Worked closely with other staff members on special projects related to merchandising strategies.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Tailored Clothing Assistant and Merchandiser

Max Fashions
Bay Of Plenty , Mount Maunganui
  • Empathy approach to meet customer needs.
  • Health & safety work practice & reporting.
  • Succeed business targets required standard (KPI's)
  • Operated cash register accurately and efficiently while processing payments from customers.
  • Provided guidance on product knowledge, trends, sizes, colors.
  • Prepared promotional displays and set up clearance signs to move older products and prepare for new seasonal lines.
  • Worked closely with other staff members on special projects related to merchandising strategies.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Sales Assistant Manager (2IC)

Macpac
Bay Of Plenty , Tauranga
  • Company Overview: Outdoor clothing brand that sells and promotes for outdoor adventure such as, camping, hiking, tide pooling, backpacking, sea kayaking
  • To ensure a smooth running of operations
  • Control the store's budget and targets to a high achieved level
  • Monitor stock levels and purchases to ensure accuracy
  • Dealing with customer queries & complaints
  • To ensure all staff members feel equal while working in a positive store environment
  • Outdoor clothing brand that sells and promotes for outdoor adventure such as, camping, hiking, tide pooling, backpacking, sea kayaking

Education

Maori Level 1

Open Polytechnic
Hamilton
08-2025

NZ Cert Aviation - Flight Attendant, Aviation Industry & Terminologies, Safety & Emergency Procedures, Customer Service Care

Toi Ohomai
01.2018

Skills

  • Customer service
  • Safety procedures
  • Team collaboration
  • Complaint resolution
  • Visual merchandising
  • Time management
  • Inventory management
  • Conflict resolution
  • Decision-making
  • Friendly, positive attitude
  • Cultural awareness
  • Data entry

Timeline

Customer services/administration

Altex Costings

3IC

Decjuba

Tailored Clothing Assistant and Merchandiser

Max Fashions

Sales Assistant Manager (2IC)

Macpac

Maori Level 1

Open Polytechnic

NZ Cert Aviation - Flight Attendant, Aviation Industry & Terminologies, Safety & Emergency Procedures, Customer Service Care

Toi Ohomai

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Ngawaiata Young