Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ngawhai TeHuia

Wanganui,Whanganui

Summary

Success as customer service agent comes primarily through my ability to work respectfully with my colleagues and customers. I can effectively retain the knowledge of the company policies and procedures and be diligent in following these guidelines. Well-trained Court Security Officer bringing skills in observation, reporting and client security. Highly successful at maintaining order and protecting visitors, property and personnel. Diligent about protecting courts against unauthorized and illegal activities with potential to create life-threatening emergencies. Highly motivated and dedicated with certification. Effective at keeping courtroom order, conveying judge orders and supporting administrative needs such as evidence management and records organization. Familiar with facility patrols, visitor screening and emergency response.

Overview

6
6
years of professional experience

Work History

Senior Court Security Officer

Ministry Of Justice
Whanganui, Whanganui
03.2022 - Current
  • Welcome and engage with a diverse range of people who enter our courts.
  • Assess potential health, safety, and security risks and mitigate and respond to incidents as they occur.
  • Interact with other agencies such as Police and Corrections to ensure smooth court operations.
  • Patrol public areas, conduct building security checks, respond to duress alarm activations, and identify and respond appropriately to security incidents.
  • Prepared detailed reports documenting all incidents that occurred on site.
  • Participated in continuing education programs related to Court Security Officer duties.
  • Responded quickly to emergency calls from within the court facility.

Petroleum Technician/Customer Service Representive

Caltex Raetihi
Raetihi, Raetihi
04.2021 - 03.2022
  • Attended, cleaned, and monitored gas station, prepared food, stocked shelves, and took inventory
  • Established strong customer service skills through daily, frequent interactions with shoppers
  • Attained valuable 'client-provider' relationship experience by developing and maintaining relationships with store regulars
  • Formed a basic understanding of business dialogue through interactions with both management members and vendors.
  • Inspected storage tanks for leaks or corrosion damage using specialized testing tools.
  • Contributed ideas on ways to reduce costs associated with ongoing projects without compromising results.
  • Coordinated with supervisors to develop a schedule for regular maintenance work at each well site.

Personal Support Worker

CHECS Brisbane
Logan , Brisbane
05.2020 - 02.2021
  • Facilitated safe and efficient travel for clients, both for medical purposes and general transportation needs.
  • Enhanced collaboration among healthcare providers by sharing clients' health updates.
  • Managed and organized patient treatment documentation and maintained accurate records.
  • Performed light housekeeping duties such as laundry services for residents.
  • Responded promptly to emergency situations involving clients' safety or well-being.
  • Ensured that all necessary supplies are available for providing quality patient care.
  • Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings.
  • Educated families about the patient's condition and provided support during difficult times.
  • Recorded vital signs, including temperature, pulse, respiration rate and blood pressure.
  • Observed clinical conditions of patients while providing direct patient care services.
  • Collaborated with interdisciplinary team members to develop care plans for individual patients.
  • Assessed physical condition of patients and identified health problems requiring further medical intervention.

Freight Handler/Air Freight Operator

Qantas Ground Services Perth International
Perth, Perth
01.2018 - 01.2020
  • Achieved consistent compliance with service standards by efficiently unloading and loading freight as a part of Perth International Airport operations.
  • Executed daily operations of heavy machinery, following OH&S guidelines
  • Using communication aids to communicate with FCO and Leading hands
  • Provided guidance and instruction to new team members on how to utilize Freight warehousing system for handling Domestic & International Mail
  • Operated powered industrial equipment such as forklifts safely and efficiently in accordance with company policies and procedures.
  • Maintained accurate records of freight received and shipped out.

Store man

Clutch and Brake Australia
  • Performing all standard warehousing duties such as picking and packing
  • Operating heavy equipment whilst unloading and loading delivery trucks
  • General Warehousing duties.

Store man

Aftermarket Network
  • Store person for a busy Warehouse distributing equipment for different Repco/ Auto barn stores throughout WA
  • Picking & Packing, unloading and loading trucks, Receiving and dispatch of pallets to stores.

Lab Technician/Plant Operator

Rio Tinto
  • Reporting to Results to my Superintendent is well as to the Senior Process Engineers, I was responsible for providing the highest quality results to Management
  • I completed my all my duties in a timely manner following all regulations and safety procedures
  • I also collected samples out in the plant to process is well
  • I also trained other team members regarding running the lab to cover for shift change until the new crew arrived on site
  • I participated in assigned plant round including, inspecting, monitoring troubleshooting performance testing and document plant processes by reading gauges, dials graphs and online analyzers
  • I also assisted in operating and adjusting pumps, screens and sizers
  • Whilst out in the plant I was also looking after Train load out which was loading the train carriages full of Iron Ore
  • Also had control of stockpile management systems.

Education

Diploma in Horticulture -

Certificate Tier 2 Insurance -

RAC insurance

Diploma in Exercise Science and Health -

Wanganui Girls College

Skills

  • Team building
  • Motivating and developing people
  • Effective communication
  • Delegation
  • Leadership
  • Incident documentation
  • Access Control
  • Investigative skills
  • Radio communication
  • Courtroom Procedures
  • Crowd Management
  • Patrol procedures
  • Surveillance techniques
  • Defensive Tactics
  • Office Administration
  • First Aid Training
  • De-Escalation Techniques
  • Court Procedures
  • Security Protocols

References

References available upon request.

Timeline

Senior Court Security Officer

Ministry Of Justice
03.2022 - Current

Petroleum Technician/Customer Service Representive

Caltex Raetihi
04.2021 - 03.2022

Personal Support Worker

CHECS Brisbane
05.2020 - 02.2021

Freight Handler/Air Freight Operator

Qantas Ground Services Perth International
01.2018 - 01.2020

Store man

Clutch and Brake Australia

Store man

Aftermarket Network

Lab Technician/Plant Operator

Rio Tinto

Diploma in Horticulture -

Certificate Tier 2 Insurance -

RAC insurance

Diploma in Exercise Science and Health -

Wanganui Girls College
Ngawhai TeHuia