Ngawini Cavendish

Provided efficient support to all Building Consent regulatory functions to facilitate the smooth running of Auckland Council's Building Control service delivery processes. Enhancing the overall quality service and customer experience in an accurate, timely and professional manner.

• Responsible for ensuring all technical processors assessed applications with correct details.
• Educated customers on the Building Act 2004, specifically the complex regulatory requirements, building consent processes and compliance standards in clear and understandable manner.
• Lodge and Issue Building Consent applications.
• Lodge and Issue Certificate of Acceptance applications.
• Lodge and Issue Liquor Licenses.
• Expertly utilized Microsoft Office, notably Microsoft Excel to uphold impeccable records and maintain data integrity.
• Utilized SAP R-UX for real-time document management to ensure documentation and evidence is readily visible and accessible.
• Complete fee finalization, reconciliation, invoicing, refunds, SAP Purchase Orders and receipting within required timeframes ensuring expectations exceeded.
• Communicate with customers through email, phone and face to face.
• Proficient in tasks I oversaw which allowed me to train my peers one on one for sign off and lead training sessions for new integrated phone system.
• Managed physical evidence to ensure minor variations to building consents were accurately entered for auditing purposes.
• Collaborated with cross-functional teams to accurately input and maintain critical data into the system, ensuring data integrity and compliance with established protocols.
• Provided assistance with backlogs within the Building Control department.
• Trained new personnel regarding company operations, policies and services.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Streamlined processes to maximize operational results.
• Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
• Collaborated with other teams to identify and resolve customer issues quickly and professionally.
• Developed and maintained relationships with customers to enhance customer satisfaction.
• Prepared agendas and took notes at meetings.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Responded proactively and positively to rapid change.
• Followed up with customers about unresolved issues to maintain high standards of customer service.
• Educated customers about billing, payment processing and support policies and procedures.