Nguyen Linh
Auckland
Summary
Versatile professional with a strong background in customer service, event management, and data management. Proven ability to handle complaints empathetically while maintaining service excellence. Strong communication and operational skills, committed to driving team performance and enhancing customer experiences.
Overview
4
4
years of professional experience
Work History
Receptionist
TFE Adina Apartment Hotel
Auckland
11.2024
- Greet and welcome visitors in a professional and friendly manner, providing a positive first impression of the organization.
- Handle incoming and outgoing correspondence including phones, emails, letters, and packages with attention to detail.
- Scheduled reservations and coordinated check-in/check-out processes for guests.
- Handled guest complaints and resolved issues effectively, enhancing guest satisfaction and promoting a positive experience.
- Processed payments and managed cash handling accurately, contributing to smooth financial transactions during shifts.
- Collaborated with housekeeping and maintenance staff to ensure timely room availability and readiness for guests.
Duty Manager
Savor Group
10.2020 - 08.2023
- Trained staff members on essential skills and knowledge for their roles, enhancing team capability.
- Cultivated relationships with customers and staff to deliver superior service and ensure efficient operations.
- Assists customers in booking reservations for venues via phones and emails.
- Responded to customer emails with clear information and resources, addressing inquiries directly and positively.
- Report Writing: Summary of data which gives venue managers a performance overview of the restaurant.
- Data Entry: Maintains database by entering new and updated customer and account information.
Event Manager & Supervisor
Montana Group
03.2024 - 11.2024
- Led team initiatives to foster collaboration and build relationships among team members, ensuring smooth event execution.
- Created and assigned shifts to align with operational needs and ensure adequate coverage.
- Creative problem solving: Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Organization: Setting a goal, decision making and attention to details for a team.
Customer Service
Dino Holding Limited
11.2023 - 04.2024
- Resolved customer complaints efficiently, ensuring customer satisfaction.
- Handled inbound calls, facilitating customer inquiries and support requests.
- Responded to customer emails promptly, providing clear, helpful information and resources.
Education
Hospitality Management
Aspire 2 Institute
Auckland01-2018
Skills
- Word
- Excel
- PowerPoint
- Skills to interact and communicate with a varied client base
- Approachable, caring, and positive attitude
- Work well with a team and able to work under pressure
- Skills to review systems and implement efficiencies and change
- Data entry
- Attention to detail
- Customer service
Languages
English, Vietnamese
Hobbies
Fitness Training, Board Games, Running
Timeline
Receptionist
TFE Adina Apartment Hotel
11.2024
Event Manager & Supervisor
Montana Group
03.2024 - 11.2024
Customer Service
Dino Holding Limited
11.2023 - 04.2024
Duty Manager
Savor Group
10.2020 - 08.2023
Hospitality Management
Aspire 2 Institute