Nhu Quynh Dang
Hamilton,WKO
Summary
Personable and organized professional with talent for managing client relations and ensuring smooth salon operations. Possesses deep understanding of beauty industry trends and effective scheduling techniques, along with proficiency in inventory management and team coordination. Dedicated to enhancing client experiences and driving business growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Nail Technician
Perfect Nail Studio
04.2022 - 03.2025
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Managed staff scheduling, optimizing team coverage for peak hours.
- Developed marketing strategies to increase customer engagement and salon visibility.
- Managed inventory effectively, reducing waste and ensuring timely product restocking.
- Oversaw daily salon operations, ensuring high-quality service and client satisfaction.
Nail Technician
City Nail
12.2020 - 02.2021
- Communicated effectively with management concerning important customer issues.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
Nail Technician
Luxury Nails.
03.2021 - 11.2021
- Executed a variety of nail services including manicures, pedicures, and nail enhancements.
- Ensured cleanliness and sanitation of tools and workstations according to industry standards.
- Advised clients on nail care and maintenance to promote healthy nails and skin.
- Managed appointment scheduling to optimize workflow and enhance customer satisfaction.
Support Worker
Te Kohao Health
03.2025 - Current
- Assisted 6 clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
Education
Certificate -
12-2021
- Developed strong communication and client care skills through one-on-one services.
- Trained in hygiene, safety, and infection control practices relevant to personal care.
- Learned time management and professionalism in a service-based environment.
High School Diploma -
12-2020
- NCEA Level 3
- University Entrance Award.
Skills
- Nail treatments
- Hair removal expertise
- Appointment scheduling
- Salon safety
- Customer service
- Problem-solving skills
- Decision-making skills
- Health and safety regulations
- Upselling strategies
Accomplishments
- Customer Service - Developed long-term relationships with customers which increased repeat business. Maintained a positive dining experience for all restaurant patrons.
- Customer Service - Managed high turn-over rate while maintaining quality service.
- Supervised team of 9 staff members.
Certification
- Certified level4 , Elite school of beauty
Languages
English
Professional Working
Timeline
Support Worker - Te Kohao Health
03.2025 - Current
Nail Technician - Perfect Nail Studio
04.2022 - 03.2025
Nail Technician - Luxury Nails.
03.2021 - 11.2021
Nail Technician - City Nail
12.2020 - 02.2021
Elite School of Beauty & Spa - Certificate ,
Thames High School - High School Diploma,