Nia Fotu

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

• Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
• Contributed to a positive and welcoming store environment through excellent customer service skills.
• Built strong relationships with clients, resulting in repeat business and a loyal customer base.
• Attained monthly sales targets consistently by employing effective closing techniques during client interactions.

Making appointments to get in investment properties..

• Managed a high volume of calls daily while maintaining professionalism and efficiency.
• Answered calls, took messages, and transferred calls to correct individuals.
• Completed daily cold calling and outreach to build sales pipeline.
• Generated new leads through targeted cold calling efforts, expanding the company''s client base.
• Informed current and prospective customers of promotions and new or upgraded products.
• Asked pertinent questions to understand customer requirements.
• Followed up with customers to solicit further sales.
• Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
• Increased customer satisfaction by addressing inquiries and resolving issues promptly.
• Built relationships with customers using strong persuasion and active listening skills.