Niall Bullock
Summary
Energetic and results-driven professional with 5 years of experience in Account Management and customer-facing roles in a scale-up environment. Particularly skilled in technical account management and troubleshooting. Adept at building and maintaining strong customer/client relationships, optimising operational processes, and mentoring of junior team members.
Overview
6
6
years of professional experience
Work History
Project Support Officer
Department Of Conservation
11.2023 - Current
- Collaborating primarily within the department's communications team, working with Senior Management Team in areas of strategic planning, budgeting, and human resource management.
- Implementing process improvements that led to increased productivity and overall project success across the Directorate.
- Maintained upmost levels of professionalism whilst on temporary secondment as Acting Private Secretary to the Minister for Conservation, granting me the opportunity to work in New Zealand's parliament offices and push myself professionally in an incredibly fast-paced and ever-changing environment.
Senior Customer Success Manager
SocialTalent
10.2021 - 07.2023
- Managed portfolio of high-value clients with total contract value of €5.6 million, including Fortune 500 companies such as Accenture, Siemens, and Sage.
- Cultivated and nurtured long-term relationships with key stakeholders, serving as a trusted advisor in the development and implementation of e-learning training programs focused on talent acquisition, internal mobility, and diversity, equity, and inclusion.
- Achieved revenue targets by managing renewals effectively and identifying upsell opportunities within existing accounts as well as subsidiary and sister companies.
- Successfully led roll-out projects and client onboarding initiatives, conducting monthly meetings with client project teams and quarterly business reviews with C-suite executives.
- Provided mentorship and coaching to junior Customer Success Managers, contributing to their professional growth and deepening their understanding of the product and customer base.
- Collaborated with the Product team to enhance communication structures within the organization and served as an internal consultant for new project scoping and ideas, particularly regarding UX Design.
E-Business Executive
Seopa
09.2019 - 09.2021
- Managed 93 brands across 40 insurance partners, expanding existing product lines and owning the full sales cycle with new partners.
- Secured 18 new products to the site through successful commercial negotiations with existing partners.
- Assumed Business Analyst responsibilities, coordinating with partners and our internal development team post-sale, creating JIRA tickets and resolving coding issues.
- Requested and implemented the company's first customer help-desk solution, streamlining customer service and reducing response times by up to 35% through automation.
Research Assistant
Financial Times
10.2018 - 08.2019
- Independently managing all research into the Asia-Pacific region which involves collating data from a vast array of international news sources and publishing articles for client review and marketing purposes on the divisional website for FDI Intelligence.
Education
Bachelor of Science - International Business With French
Queen's University Belfast
Belfast, Northern Ireland07.2018
Skills
- Sales and marketing
- Team leadership
- Decision-making
- Business development, negotiation and planning
- Creative thinking
- Detail oriented
- Relationship building
- Customer relationship management
- Project management
- Agile methodologies
Areas of expertise
- Relationship building - have proven experience in cultivating excellent working relationships with both current and new clients, as well as deft management of more complex, sometimes confrontational, situations.
- Leadership - Experienced in leading and mentoring junior colleagues to develop relationship-building skills and improve product knowledge. Due to managerial changes, I co-managed my Customer Success team for several months, ensuring a safe space and that employee wellbeing was maintained, as well as operational objectives.
- Product development - Passion for product and UX improvement, previously worked with closely with our internal Product teams as an internal consultant.
Languages
French
Limited Working
Timeline
Project Support Officer
Department Of Conservation
11.2023 - Current
Senior Customer Success Manager
SocialTalent
10.2021 - 07.2023
E-Business Executive
Seopa
09.2019 - 09.2021
Research Assistant
Financial Times
10.2018 - 08.2019
Bachelor of Science - International Business With French
Queen's University Belfast
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