NIÑA MICHELLE TOLPO SAGANA
Nurse
Thorndon,Wellington
Summary
Recognized for professionalism, resourcefulness, and strong work ethic with all my past work experiences. Demonstrated ability to prioritize tasks and adapt to fast paced and dynamic work environments. Active listening skills to fully understand multiple tasks as well as ability to follow instructions from seniors. Work under pressure and meet strict guidelines. Technical literacy and critical thinking solid interpersonal and communication skills as well as the ability to work cohesively as part of a team.
Overview
15
15
years of professional experience
1
1
Certification
Work History
COMPANY / OCCUPATIONAL HEALTH NURSE
ELPA CONSTRUCTION
12.2023 - 08.2024
- Participate in ensuring occupational health and safety by helping identify hazards in the clinic and in the office building and by providing suggestions on how to address these hazards
- Participate in corporate wellness and occupational health and safety programs, such as by assisting in the administration of vaccines and of HIV screening via Rapid Tests Kits in the clinic
- Manage treatment of and track work-related accidents, injuries, illnesses, and near-misses of employees
- Attend Health and Safety Committee meetings, if invited
COMPANY / OCCUPATIONAL HEALTH NURSE
ELPA CONSTRUCTION
11.2022 - 06.2023
- Participate in ensuring occupational health and safety by helping identify hazards in the clinic and in the office building and by providing suggestions on how to address these hazards
- Participate in corporate wellness and occupational health and safety programs, such as by assisting in the administration of vaccines and of HIV screening via Rapid Tests Kits in the clinic
- Manage treatment of and track work-related accidents, injuries, illnesses, and near-misses of employees
- Attend Health and Safety Committee meetings, if invited.
Executive Appeals Nurse Consultant
EXL Service PH Inc.
01.2022 - 11.2022
- Serving as the defense for a patient with a rejected claim, a clinical appeals nurse must provide sufficient medical evidence to support any appeal.
Onsite Team Lead - Swabbing/Vaccination
HEALTH DELIVERY SYSTEM INC.
04.2021 - 01.2022
- Responsible for leading a group of people administering the vaccine to clients within a team of healthcare professional working in a clinical team as part of the mass vaccination delivery model under the direction and supervision of a registered health care professional
- Accountable for post-vaccination monitoring, including recognition and managing of any physical or emotional reactions to vaccines
- Completion of associated administration during the testing process; confirm patient name & contact details; label tubes, package swab tubes etc
- Comply with obligations to always protect patient confidentiality and data.
COMPANY / OCCUPATIONAL HEALTH NURSE
ELPA CONSTRUCTION
02.2021 - 04.2021
- Performed first aid treatment and follow-up care
- Performed once work, excellent internal and external customer services and inventory of supplies needed for the company's medical clinic
- Maintained a quality, clean and safe company's medical clinic
- Administered prescribed medications and treatments
- Prepared equipment and aided physician during treatment and examination of patient
- Helped to ensure the safety of the workplace.
COMPANY / OCCUPATIONAL HEALTH NURSE
ACTIVE ONE HEALTH INC.
11.2019 - 01.2021
- Provide standard medical treatment and nursing care to all patients who visit the clinic
- Attend to the personal medical consultation needs of the employees covered by the clinic, including but not limited to: Comprehensive history taking and physical examination, Taking and monitoring vital signs, Health counseling, examination, and management of common illnesses, Checking up on patients who require close follow-up (e.g
- Calls)
- Dispense over-the-counter medicines stocked by the clinic to employees appropriately
- If a patient's condition is beyond the scope of nursing care, refer the patient to the retainer physician in the clinic or to the designated HMO-accredited clinics and physicians
- If a patient requires a consultation with the retainer physician, but the physician is not available at the time of patient visit, schedule a check-up with the retainer physician and remind patient of schedule
- Issue fit-to-work clearance based on assessment and guidelines
- Validate medical certificates presented by patients based on guidelines
- After each consultation, medical certificate validation, or fit-to-work clearance, follow the guidelines in sending an email to the patient's supervisor informing them of the clinic activity
- Ensure that medicines for specific employees are picked-up by or delivered to the right employees
- Attend to emergency cases, even if this would require the doctor/nurse to extend shifts
- In cases of emergency that would require conduction to the hospital, strictly follow protocol and ensure that proper endorsement was done to the ambulance responders to ensure timely management of patients
- Facilitate home visits to sick employees if required.
Technical Support
CONCENTRIX
01.2019 - 10.2019
- Resolves customer complaints by investigating problems, developing solutions and preparing documentations
- Assist Customers with their technical Concern with regards to their Services.
Customer Service Representative
IBEX GLOBAL
08.2018 - 12.2018
- AT&T - ISM Account
- Assist customers with their concern on their cellular phone / home phone / cable bills
- Retention of customers who want to leave AT&T services
- Sell services to willing AT&T customers
- Handling heavy call volumes providing customers with a clear picture of ATTs products and services; always leading the call without failing to listen to the voice of the customer
- Sensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases when specified request cannot be met
- Services existing accounts, obtains orders, and establishes new accounts
- Resolves customer complaints by investigating problems, developing solutions and preparing documentations.
Administrative Aide VI
PUBLIC ATTORNEY'S OFFICE
10.2011 - 08.2018
- Research, draft, edit, and revise legal opinion publications
- Act as the point of contact for all incoming co-counsel requests
- Redact confidential information from all legal documents on a case by case basis
- Issue subpoenas for all necessary records in preparation for trials
- Train new employees on office equipment and job duties
- Collected data to prepare and draft settlement packages for clients
- Managed communication with courts regarding status of petitions and granted orders
- Drafted various court documents, invoices, and enclosures at attorney's request
- Corresponded daily with clients, and Attorney's
- Prepared legal complaints, summons, and interrogations
- Conducted client interviews and all client intake services
- Interpreted and relayed legal information in a clear format for clients
- Completed case research
- Processed all assigned cases according to company and client service level agreements.
Hospital Nurse
PASCUAL GENERAL HOSPITAL
03.2009 - 10.2011
- Performed suturing, splinting, culture collection and assessment, and wound treatment for 10+ patients daily
- Developed treatment plans and diagnosed chronic healthcare problems such as illness, injuries, infections, high blood pressure, and diabetes
- Learned the function and operation of the following tools: cardiac monitors, pacemakers analyzers, catheters, suction equipment, endoscopes
- Performed basic cardiac life support (BLS)
- Advanced cardiac life support (ACLS), and administered blood and intravenous infusions in more than 100 bed medical center
- Treated patients with acute conditions: heart attacks, respiratory distress, shock, observing advanced and invasive diagnostic and therapeutic procedures
- Learned the function and operation of the following tools: defibrillators, glucometers, stethoscopes, thermometers, hot and cold packs
- Service and Foundation of Nursing
- Performed basic duties such as feeding and bathing, recording vital signs, measuring food and liquid intake, and detecting symptoms such as bruises, wounds, and blood in urine
- Assessed patient needs, treated and diagnosed minor illness and injuries, and provided therapy
- Learned the function and operation of the following tools: defibrillation, glucometers, stethoscopes, thermometers, hot and cold packs.
Education
Bachelor of Science in Nursing -
University of Santo Tomas
Manila03.2009
Bachelor of Laws, Juris Doctor (2nd year) -
Polytechnic University of the Philippines
ManilaStenography (Short course) -
Samson College of Science & Technology
Quezon CitySkills
- Occupational health
- Health Education
- Immunization Administration
- HIPAA knowledge
- Workplace Safety
- Workers' compensation
- Preventive Care
- Hazard Identification
- Medical record-keeping
- Interdisciplinary Collaboration
- Confidentiality Practices
Certification
- Registered Nurse, Manila, 2009, 0660155
- Competency Assessment Programme (Wesley Institue of Nursing, Wellington NZ), 10/18/24-11/29/2024 (ongoing)
References
- Krystalyn Llave, Supervisor (Swabbing/Vaccination) +63 (977) 3531581
email: krystalyn.llave@healthfirst.com.ph
- Elisa Danga (ELPA Construction - Admin Officer) +63 (977) 3294568
email: darth_pau@yahoo.com
Training
- BOSH Training (Bureau of Occupational Safety and Health - 40 hours), 02/15/21, 02/19/21
- Phlebotomy Training / Advanced Infusion Therapy Training
Timeline
COMPANY / OCCUPATIONAL HEALTH NURSE
ELPA CONSTRUCTION
12.2023 - 08.2024
COMPANY / OCCUPATIONAL HEALTH NURSE
ELPA CONSTRUCTION
11.2022 - 06.2023
Executive Appeals Nurse Consultant
EXL Service PH Inc.
01.2022 - 11.2022
Onsite Team Lead - Swabbing/Vaccination
HEALTH DELIVERY SYSTEM INC.
04.2021 - 01.2022
COMPANY / OCCUPATIONAL HEALTH NURSE
ELPA CONSTRUCTION
02.2021 - 04.2021
COMPANY / OCCUPATIONAL HEALTH NURSE
ACTIVE ONE HEALTH INC.
11.2019 - 01.2021
Technical Support
CONCENTRIX
01.2019 - 10.2019
Customer Service Representative
IBEX GLOBAL
08.2018 - 12.2018
Administrative Aide VI
PUBLIC ATTORNEY'S OFFICE
10.2011 - 08.2018
Hospital Nurse
PASCUAL GENERAL HOSPITAL
03.2009 - 10.2011
Bachelor of Science in Nursing -
University of Santo Tomas
Bachelor of Laws, Juris Doctor (2nd year) -
Polytechnic University of the Philippines
Stenography (Short course) -
Samson College of Science & Technology
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