Nibin Antony
Business Analyst
Christchurch,Canterbury
Summary
Seeking a Business Analyst position in a place where I can demonstrate my ability to think analytically and build desired outcomes. Talented Business Analyst with knowledge of business analysis tools. Exceptional organizational, project management and leadership skills. Adaptable assessor of business health, sales metrics and product success with efficiency in devising plans to devise acceptable solutions. Excellent communication skills and experience with word, excel, and Powerpoint. I am detail-oriented individual. I have learned SQL, Tableau, and Jira as a part of Business Analysis Course.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Customer Service Specialist
, Canterbury
03.2021 - Current
- Used upselling and cross-selling techniques to provide solutions to customer issues.
- Co-ordinated with team members to reach sales target by supporting the complete sales cycle.
- Communicated efficiently with clients.
Finance Advisor
American Income life
Canterbury
07.2020 - 02.2021
- Recommended and tailored investments, trusts, and life insurance plans to address client needs.
- Analyzed financial information obtained from clients to determine strategies.
- Interviewed clients to determine current income, expenses, tax status, and financial objectives.
- Provided in-person and oral consultations to analyze and manage client assets and liabilities to enhance net worth.
Customer Service Representative
Apex Car Rentals
Picton, New Zealand
10.2019 - 04.2020
- Implemented best practices in fostering exceptional customer care support and satisfying customers.
- Communicated well with clients, resolved issues quickly and efficiently.
- Generated reports, correspondence, and documentations for internal and external use.
- Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
Business Development Manager
Pizza Hut
Auckland, New Zealand
06.2019 - 09.2019
- Collaborated in marketing strategies to bring more customers.
- Business Analysis.
- Problem Solving.
- Communication.
- Customer Analytics.
- Taught sales team how to connect with customers and build long-term, productive relationships.
Software Developer
Gensys Business Systems
, India
08.2015 - 03.2017
- Worked within Agile framework to consistently meet project timelines and deliverable objectives.
- Modified existing software to correct errors, adapt to new hardware, and upgrade interfaces to improve performance.
- Developed and directed software system testing and validation procedures.
Education
Graduate Diploma - Business
Eastern Institute of Technology
Napier City, HKB 04.2018 - 05.2019
Bachelor's - Information Technology
Mahatma Gandhi University
India 06.2012 - 04.2015
Skills
Business planning
Marketing research
Quality assurance
Business process mapping
Predictive modeling
Strategic planning
Customer targeting
SQL and databases
Communication skill
Financial Performance
Forecasting And Planning
Revenue Development
Analysis And Reporting
Microsoft Office Suite
Certification
Business Intelligence Analyst course 2021 – Udemy
Timeline
Customer Service Specialist
03.2021 - Current
Finance Advisor
American Income life
07.2020 - 02.2021
Customer Service Representative
Apex Car Rentals
10.2019 - 04.2020
Business Development Manager
Pizza Hut
06.2019 - 09.2019
Graduate Diploma - Business
Eastern Institute of Technology
04.2018 - 05.2019
Software Developer
Gensys Business Systems
08.2015 - 03.2017
Bachelor's - Information Technology
Mahatma Gandhi University
06.2012 - 04.2015