NIbu Mathew
Papatoetoe
Overview
20
20
years of professional experience
Work History
IT Head and Shop In-charge
Al Tayebat National LLC.
01.2004 - 01.2021
- Installing, setting up, and managing Windows Server (2003/2008) and Active Directory.
- Keeping company systems secure by monitoring antivirus compliance, applying OS security updates, conducting audits, and managing user access.
- Maintaining network infrastructure and file servers to ensure efficiency and security.
- Monitoring system performance and addressing any issues proactively.
- Managing Active Directory users, groups, and policies to ensure proper access and security settings.
- Leading the helpdesk team, handling support requests, and resolving technical issues using remote desktop tools like Radmin, TeamViewer, and ShowMyPC.
- Ensuring high availability of IT services with a 99.99% uptime target.
- Providing excellent customer service, managing IT-related staff and resources, and overseeing stock and sales monitoring when necessary.
Customer Support Engineer
Integra Microsystems Pvt Ltd
Delhi
01.2002 - 01.2004
- Installation, maintenance, Troubleshooting, Fault finding of Assembled as well as Branded computers
- Attending four to five call on field in a day
- Installation of Dial-up and Peer to Peer Networking in Windows 95/98/ 2000
- Installation of Internet, Multimedia, Fax/modem, Application Software
- Installation of Printers, Scanners and Other Peripherals
Customer Support Engineer
Compton Computers
Delhi
01.2001 - 01.2002
- Keeping the LAN network and hardware running with minimal downtime.
- Assisting clients with IT technical issues in the LAN environment.
- Managing and keeping track of computers and networking equipment.
- Performing regular data backups and helping set up new facilities.
- Installing and configuring networking for different Windows versions (95, 98, 2000, XP, Vista, Windows 7).
- Installing and updating software on both servers and client systems.
- Ensuring antivirus software is up to date to protect systems from threats.
- Setting up and troubleshooting internet connections, multimedia applications, fax/modem configurations, and other essential software.
- Installing and maintaining printers, scanners, and other peripherals to support users' needs.
Education
GED -
Jetking School Electronic Technogly
NEW DELHI 01-2000
High School Diploma -
SSLC
EDUCATIONAL DEPARTMENT KERALA 03-1997
Skills
- Windows Server management
- Active Directory administration
- Network infrastructure maintenance
- System performance monitoring
- Helpdesk team leadership
- Customer service
Timeline
IT Head and Shop In-charge
Al Tayebat National LLC.
01.2004 - 01.2021
Customer Support Engineer
Integra Microsystems Pvt Ltd
01.2002 - 01.2004
Customer Support Engineer
Compton Computers
01.2001 - 01.2002
GED -
Jetking School Electronic Technogly
High School Diploma -
SSLC