Overview
Work History
Education
Skills
Timeline
Generic

NIbu Mathew

Papatoetoe

Overview

20
20
years of professional experience

Work History

IT Head and Shop In-charge

Al Tayebat National LLC.
01.2004 - 01.2021
  • Installing, setting up, and managing Windows Server (2003/2008) and Active Directory.
  • Keeping company systems secure by monitoring antivirus compliance, applying OS security updates, conducting audits, and managing user access.
  • Maintaining network infrastructure and file servers to ensure efficiency and security.
  • Monitoring system performance and addressing any issues proactively.
  • Managing Active Directory users, groups, and policies to ensure proper access and security settings.
  • Leading the helpdesk team, handling support requests, and resolving technical issues using remote desktop tools like Radmin, TeamViewer, and ShowMyPC.
  • Ensuring high availability of IT services with a 99.99% uptime target.
  • Providing excellent customer service, managing IT-related staff and resources, and overseeing stock and sales monitoring when necessary.

Customer Support Engineer

Integra Microsystems Pvt Ltd
Delhi
01.2002 - 01.2004
  • Installation, maintenance, Troubleshooting, Fault finding of Assembled as well as Branded computers
  • Attending four to five call on field in a day
  • Installation of Dial-up and Peer to Peer Networking in Windows 95/98/ 2000
  • Installation of Internet, Multimedia, Fax/modem, Application Software
  • Installation of Printers, Scanners and Other Peripherals

Customer Support Engineer

Compton Computers
Delhi
01.2001 - 01.2002
  • Keeping the LAN network and hardware running with minimal downtime.
  • Assisting clients with IT technical issues in the LAN environment.
  • Managing and keeping track of computers and networking equipment.
  • Performing regular data backups and helping set up new facilities.
  • Installing and configuring networking for different Windows versions (95, 98, 2000, XP, Vista, Windows 7).
  • Installing and updating software on both servers and client systems.
  • Ensuring antivirus software is up to date to protect systems from threats.
  • Setting up and troubleshooting internet connections, multimedia applications, fax/modem configurations, and other essential software.
  • Installing and maintaining printers, scanners, and other peripherals to support users' needs.

Education

GED -

Jetking School Electronic Technogly
NEW DELHI
01-2000

High School Diploma -

SSLC
EDUCATIONAL DEPARTMENT KERALA
03-1997

Skills

  • Windows Server management
  • Active Directory administration
  • Network infrastructure maintenance
  • System performance monitoring
  • Helpdesk team leadership
  • Customer service

Timeline

IT Head and Shop In-charge

Al Tayebat National LLC.
01.2004 - 01.2021

Customer Support Engineer

Integra Microsystems Pvt Ltd
01.2002 - 01.2004

Customer Support Engineer

Compton Computers
01.2001 - 01.2002

GED -

Jetking School Electronic Technogly

High School Diploma -

SSLC

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NIbu Mathew