Nicci Burrows

• Collaborate with home owners to establish a realistic working plan that would help to achieve a positive outcome
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively.
• Work well in a team setting, providing support and guidance.
• Demonstrate respect, friendliness and willingness to help wherever needed.
• Work flexible hours across night, weekend, and public holidays.
• Manage time efficiently in order to complete all tasks within deadlines.
• Highly organised and detail-oriented with a strong work ethic.
• Pay attention to detail while completing set tasks.
• Use critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrate strong organisational and time management skills while managing multiple projects.
• Develop and maintain courteous and effective working relationships.
• Excellent communication skills, both verbal and written.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets. Tax and GST.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Enhanced communication within office by implementing Teams for effective collaboration and problem solving.
• Optimized office space utilisation, leading to more efficient and productive work environment.
• Implemented comprehensive training program for new hires, improving their integration into team and productivity.
• Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
• Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Spearheaded community outreach initiatives, improving company's local reputation and engagement.
• Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
• Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
• Reduced environmental impact by initiating recycling program and promoting paperless processes.
• Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
• Opened and closed location to uphold successful operations strategies and maximize business success.

• Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp assignments.
• My work ethic, reliability, friendly and easy going personality resulted in many callbacks
• My ability to hit the ground running, quickly picking up and learning new tasks highlighted my professionalism making me a popular candidate for any assignment
• Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
• Exhibited excellent communication skills while interacting with clients, colleagues, and supervisors across different industries.
• Showcased flexibility and adaptability in learning new software applications quickly, contributing to efficient workplace processes.
• Facilitated seamless transitions between assignments, ensuring minimal disruption to business operations for each employer.

• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Established a loyal customer base by providing personalised attention, addressing concerns promptly, and exceeding expectations.
• Promoted business via social media to generate leads and maximize brand identity.
• Enhanced company reputation by consistently delivering exceptional service quality to customers.
• Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
• Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
• Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
• Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
• Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
• Invested in technology upgrades to streamline operations and improve customer experience.
• Developed and maintained strong supplier relationships to ensure product quality and timely delivery.
• Designed promotional materials to increase brand awareness in local community.
• Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
• Achieved consistent growth with careful planning and execution of business development initiatives.
• Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
• Organized successful community events that raised brand profile and contributed to significant uptick in foot traffic.
• Enhanced team productivity by conducting regular training sessions and setting clear performance expectations.
• Managed financial accounts to maintain budget discipline and ensure profitability.
• Elevated customer satisfaction, responding promptly to feedback and implementing loyalty program.
• Analyzed market trends to identify new business opportunities and areas for expansion.

• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Promoted business via social media to generate leads and maximize brand identity.
• Enhanced company reputation by consistently delivering exceptional service quality to customers.
• Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
• Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
• Achieved consistent growth with careful planning and execution of business development initiatives.
• Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
• Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
• Designed business plan to define concept, short-term and long-term goals and strategies.
• Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
• Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
• Provided exceptional after-sales support to build strong customer relationships and encourage repeat business.
• Managed financial accounts to maintain budget discipline and ensure profitability.
• Developed and maintained strong supplier relationships to ensure product quality and timely delivery.
• Set strategic goals and monitored progress, adjusting tactics to meet changing market conditions.
• Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.

Coursework

• Shorthand 100/minute
• Typing 80-100 accurate
• Bookeeping Accounts
• Business Administration and Practices
• Business Ethics
• Commerce

Extra Coursework/Papers

• Effective Goal Setting and Business Planning
• Understanding Accounts to Improve Profitability
• Costing and Pricing to Improve Profitability
• Small Business Tax
• How to develop a Winning Marketing Plan
• Effective email Marketing
• How to write a Business Plan