Nicholaai Kruger
Snells Beach,Warkworth
Summary
I am a dedicated, hardworking and have always been passionate in giving the best efforts in all tasks and responsibilities that have been handed to me. I am committed, honest, trustworthy, loyal, enthusiastic and always willing to give my full attention and dedication. I am well-mannered and able to conduct a friendly and respectable approach both face-to-face and over the phone. I love working with people and building strong client relationships. I pay attention to the finer details, and by this I feel I would be a wonderful asset to both the team and individually.
Over the past 2 years I have been focusing and building on my skills in Information Technology. I am always looking for new and exciting challenges that I can take on.
Programming/Development/IT Support and Customer Service has been an area I have wanted to pursue in for many years and by taking a step forward into this career I have successfully completed my NZQF Level 5 in Information Technology.
I would love to be given the opportunity to learn and grow within your company.
Thank you for taking the time to consider me.
Overview
13
13
years of professional experience
Work History
General Manager
Bridge House Lodge
04.2019 - Current
- Currently I am a dedicated General Manager with more than 10 years of experience in providing customers with highest degree of hospitality and customer service by ensuring the facility meets and exceeds expectations
- Within this management role I handle the following areas: Manage 200-seater bar and restaurant which consist of 14 rooms
- Manage all front desk duties, liaise with kitchen daily, opening and closing of the restaurant, cash ups, customer service and satisfaction, general training and supervising of staff, overseeing stock levels, ordering supplies and ensuring they are delivered on time, handling customer enquiries and complaints
- Skills: Operational knowledge, Problem solving, Policy and procedure adherence, Guest accommodation, Customer service and satisfaction, Staff training and leadership skills, Communication and written skills
General Manager
Ginger the restaurant (PE Hotel Group)
02.2014 - 10.2018
- I worked as a General Manager at Ginger restaurant for 4 years before I had immigrated to New Zealand
- I thrived on customer excellency and satisfaction; I enjoyed interacting with customers and always providing the best service
- Within the management role I handled the following areas: Managed 120-seater restaurant, managed a team of 30+ staff members, controlled all month to yearly budgets and ensured we were on target, to further my experience I handled HR related matters, provided fine dining training and hiring of staff
- I handled all stock-taking and GP calculations
- Furthermore, I was responsible of all day-to-day paperwork and invoices, stock control and price comparisons, maintenance of the restaurant, marketing and visiting of guest houses to maintain good and strong relationships, menu developing of food, bar and costings, quality control of food and service, guest satisfaction and relations, function coordination and planning, bar menu development, food and wine pairing.
Restaurant Supervisor
Franschhoek Country House and Villas
01.2013 - 02.2014
- I started off my career in hospitality as an inter for Franschhoek Country House and Villas, as I began my journey, I provided assistance in the restaurant as a supervisor and was in charge of the font of house/Reception
- After I had completed my internship, I was hired as a restaurant supervisor where I had the pleasure of being part of the management team and ensuring customer service was always at our forefront
- Within the Supervisor role I handled the following areas: All costing, stock control, staff rosters, stock-taking, provided service training with staff and up selling of products and house wines
- I managed the hotel’s operations, as well ensured rooms were checked and at a high level of customer expectations
- I would ensure that all maintenance was completed and adhered to
- I maintained all stock control and ensured this was up to date and correct at all times.
Barman
Virgin Atlantic Airways - First Class lounge JHB International
01.2011 - 05.2011
- I had assisted with a wide range of high-profile international guests at First Class lounge JHB International lounge
- During this time, I assisted many functions and corporate dinners
- I managed the bar control and floor service along with managing a small team as well
- Exceptional degree of manner and professionalism was provided at all times for all guests at the lounge
- Functions provided for: Adams and Adams - Corporate dinners for +- fifty to sixty guests, Richard Branson's South African visit - Mr
- Branson's visit to South Africa which demanded a high level of service, Top Gear party, during their time in South Africa - formal dinner was required in the Virgin Lounge for a large group including the main stars of the television show, Royal family visits were also controlled by the Virgin team
- Duties: Maintain excellent service (Bar and Floor), Ensure beverage waste was kept to a minimal, Maintain excellent stock control, Developed excellent communication skills
Education
Certificate in Information Technology (Level 5)
New Zealand Institute of Skills And Technology
Auckland, NZ2022
Diploma in Hospitality Management (Level 3)
The Hurst Campus
Capetown2013
Certificate in Intro To Barista Course
Shaker Bar School
Capetown2013
Education
National Senior Certificate, Umalusi (Council for Quality Assurance in General and Further Education and Training Certificate)(Impak), 2011, Certificate, Open Polytechnic, NZ 2595 Certificate in information technology (level 5), 2022, Diploma, The Hurst Campus, Diploma in Hospitality Management (Level 3), 2013, Certificate, Shaker Bar School, Certificate in Intro to Barista Course, 2013
Personal Information
- Date of Birth: 04/30/92
- Marital Status: Married
Timeline
General Manager
Bridge House Lodge
04.2019 - Current
General Manager
Ginger the restaurant (PE Hotel Group)
02.2014 - 10.2018
Restaurant Supervisor
Franschhoek Country House and Villas
01.2013 - 02.2014
Barman
Virgin Atlantic Airways - First Class lounge JHB International
01.2011 - 05.2011
Certificate in Information Technology (Level 5)
New Zealand Institute of Skills And Technology
Diploma in Hospitality Management (Level 3)
The Hurst Campus
Certificate in Intro To Barista Course
Shaker Bar School
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