Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicholas Hapi

Christchurch

Summary

Dynamic and results-oriented professional with a proven track record at Hello Fresh, excelling in high-pressure environments through exceptional teamwork, communication, and problem-solving skills. Expert in leveraging computer skills and a strong work ethic to exceed productivity targets and enhance customer satisfaction, fostering loyalty and team collaboration.


Adept at fostering team collaboration and enhancing customer satisfaction, I excelled at St Christophers, London Inn, by resolving escalated issues and consistently exceeding production targets. My blend of strong work ethic and effective problem-solving skills, coupled with proficiency in computer applications, significantly improved service quality and productivity.

Overview

2
2
years of professional experience

Work History

Production Worker

Hello Fresh
08.2023 - 04.2024
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Adjusted machines to increase productivity for runs.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.

Customer Service Supervisor

St Christophers, London Inn (Beds and Bars)
01.2022 - 03.2023
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.

Education

Diploma - Information Technology

Open Polytechnic of New Zealand
Lower Hutt, NZ
08.2025

Skills

  • Customer Focus
  • Teamwork and Communication
  • Strong Work Ethic
  • Heavy Lifting
  • Computer Skills
  • Problem-Solving
  • Time Management
  • Team Development

Languages

German
Limited Working

Timeline

Production Worker

Hello Fresh
08.2023 - 04.2024

Customer Service Supervisor

St Christophers, London Inn (Beds and Bars)
01.2022 - 03.2023

Diploma - Information Technology

Open Polytechnic of New Zealand
Nicholas Hapi