Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicholas Joynt

The Wood,Nelson

Summary

Assistant Store Manager with 6 years of retail work experience growing store performance though the understanding of KPI's and coaching a high performance team to increase sales and store conversion whilst fostering a safe work environment. Skilled in working under pressure and problem solving to maintain high levels of Customer Satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Noel Leeming
10.2023 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify areas of improvement and make informed decisions for improving overall store sales performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting customer service.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Provided High Performance Coaching for staff to help improve skills, achieve daily targets and KPI's.

3IC

Noel Leeming
09.2022 - 09.2023
  • Carried out day-day-day duties accurately and efficiently including coaching, managing and opening / closing.
  • Worked flexible hours; night, weekend, and holidays.
  • Used critical thinking to break down problems, evaluate solutions and make decisions involving returns and refunds.
  • Developed and maintained courteous and effective working relationships with coworkers
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved problems, improved operations and provided exceptional service.

Sales Consultant

Noel Leeming
01.2022 - Current
  • Used sales approaches to understand customers needs and identify the correct solution for them.
  • Followed up with existing orders to make sure customers are kept in the loop.
  • Provided sales support to customers in store and over the phone.
  • Set up customers devices in store and help solve technology issues.
  • Processed repairs and returns and making sure they were in compliance with company policy.

Retail Assistant

Why Knot Limited
05.2018 - 06.2021
  • Stocked and replenished shelves in a Meat Chiller to ensure customers could find the items they need.
  • Priced items as they arrived to ensure customers were receiving a good deal whilst also ensuring the buisness was making profit.
  • Inslipping products as they arrived off a truck and ensuring the delivery was correct.
  • Chatting with customers and providing customer service to find the correct solutions to problems they were encountering.
  • Managing products on shelf to ensure they never reached their best before date.

Education

NCEA Level 3 - Ecomonics, Geography, Statistics, Home Economics, Hospitality

Elim Christian College
Botany Downs, AUK
11.2019

Skills

  • Product and Service Knowledge
  • Privacy and Confidentiality
  • Customer Traffic Management
  • Sales and Services
  • Creative Solutions
  • Store Displays
  • Marketing and Sales
  • Customer Service and Assistance
  • Quotas and Goals
  • Profit and Loss Management
  • Leadership
  • Analytical and Critical Thinking
  • Organization and Time Management
  • Teamwork and Collaboration
  • Training and Development
  • Planning and Coordination
  • Decision-Making

Certification

Microsoft Office Certified


Timeline

Assistant Store Manager

Noel Leeming
10.2023 - Current

3IC

Noel Leeming
09.2022 - 09.2023

Sales Consultant

Noel Leeming
01.2022 - Current

Retail Assistant

Why Knot Limited
05.2018 - 06.2021

NCEA Level 3 - Ecomonics, Geography, Statistics, Home Economics, Hospitality

Elim Christian College

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