Nicholas Joynt
The Wood,Nelson
Summary
Assistant Store Manager with 6 years of retail work experience growing store performance though the understanding of KPI's and coaching a high performance team to increase sales and store conversion whilst fostering a safe work environment. Skilled in working under pressure and problem solving to maintain high levels of Customer Satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Noel Leeming
2023.10 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify areas of improvement and make informed decisions for improving overall store sales performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting customer service.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Provided High Performance Coaching for staff to help improve skills, achieve daily targets and KPI's.
3IC
Noel Leeming
2022.09 - 2023.09
- Carried out day-day-day duties accurately and efficiently including coaching, managing and opening / closing.
- Worked flexible hours; night, weekend, and holidays.
- Used critical thinking to break down problems, evaluate solutions and make decisions involving returns and refunds.
- Developed and maintained courteous and effective working relationships with coworkers
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved problems, improved operations and provided exceptional service.
Sales Consultant
Noel Leeming
2022.01 - Current
- Used sales approaches to understand customers needs and identify the correct solution for them.
- Followed up with existing orders to make sure customers are kept in the loop.
- Provided sales support to customers in store and over the phone.
- Set up customers devices in store and help solve technology issues.
- Processed repairs and returns and making sure they were in compliance with company policy.
Retail Assistant
Why Knot Limited
2018.05 - 2021.06
- Stocked and replenished shelves in a Meat Chiller to ensure customers could find the items they need.
- Priced items as they arrived to ensure customers were receiving a good deal whilst also ensuring the buisness was making profit.
- Inslipping products as they arrived off a truck and ensuring the delivery was correct.
- Chatting with customers and providing customer service to find the correct solutions to problems they were encountering.
- Managing products on shelf to ensure they never reached their best before date.
Education
NCEA Level 3 - Ecomonics, Geography, Statistics, Home Economics, Hospitality
Elim Christian College
Botany Downs, AUK11.2019
Skills
- Product and Service Knowledge
- Privacy and Confidentiality
- Customer Traffic Management
- Sales and Services
- Creative Solutions
- Store Displays
- Marketing and Sales
- Customer Service and Assistance
- Quotas and Goals
- Profit and Loss Management
- Leadership
- Analytical and Critical Thinking
- Organization and Time Management
- Teamwork and Collaboration
- Training and Development
- Planning and Coordination
- Decision-Making
Certification
Microsoft Office Certified
Timeline
Assistant Store Manager
Noel Leeming
2023.10 - Current
3IC
Noel Leeming
2022.09 - 2023.09
Sales Consultant
Noel Leeming
2022.01 - Current
Retail Assistant
Why Knot Limited
2018.05 - 2021.06
NCEA Level 3 - Ecomonics, Geography, Statistics, Home Economics, Hospitality
Elim Christian College
Microsoft Office Certified
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