Nicholas Tju
AUK,AUK
Summary
Experienced Ecommerce Store Operations Specialist with a proven track record at Woolworths Group, enhancing operational efficiency through strategic planning and cross-functional communication. Successfully managed to hit daily KPI target whilst adhering to best practices set by the company. Mentored and oversee the development of new recruits while also further honing the skills of current team members.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ecommerce Store Operations Specialist
Woolworths Group
Auckland, AUK
03.2023 - Current
- Managing inventory levels to ensure stock accuracy and reduce discrepancies.
- Evaluate operational workflows to distinguish potential errors, executing solutions needed for process improvement.
- Collaborated with cross-department members to facilitate effective communications and coordination for team members.
- Overseeing training for junior team members and working with a diverse group of team to promote consistent operational practices.
- Increased year to date KPI by 20% with a current yearly KPI of 90.12%
Cash Office Clerk
Woolworths Group
Auckland, AUK
03.2022 - Current
- Processed daily cash transactions accurately and efficiently.
- Reconciled cash registers, ensuring alignment with sales records.
- Assisted in preparing bank deposits, maintaining financial accuracy.
Checkout Supervisor
Woolworths Group
Auckland, AUK
03.2022 - 03.2023
- Supervised daily checkout operations, ensuring efficient customer service and streamlined processes.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Coordinated scheduling for checkout staff, optimizing coverage during peak shopping hours.
Education
Media And Communications
University of Auckland
Auckland, NZ05.2024
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
Certification
- [First Aid Certificate] Training - [Nov 2025]
Languages
English
Native or Bilingual
Indonesian
Native or Bilingual
Timeline
Ecommerce Store Operations Specialist
Woolworths Group
03.2023 - Current
Cash Office Clerk
Woolworths Group
03.2022 - Current
Checkout Supervisor
Woolworths Group
03.2022 - 03.2023
Media And Communications
University of Auckland