ANE VANISI

My name is Ane Vanisi and I have graduated with a Bachelor of Information Technology from Whitireia Community Polytechnic, New Zealand. I am Tongan and very proud to be Tongan. I am 38 years of age and come from a family of 8, of which I am the second eldest of the 6 siblings. I have gained a lot of experience dealing with persons of different ages and personalities. Although I am very confident to step up into the real world and share it with my co-workers. I can adapt, be flexible, and utilize my abilities to learn new skills, accept changes and deal with situations with a common-sense approach. I am fluent (written and oral communication skills) in both Tongan and English. I have the ability to express ideas clearly and in different ways also understand cultural differences. My invaluable experiences and upbringing have provided me with excellent interpersonal skills relating to people of varied backgrounds, ages and personalities while having a positive attitude towards life. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

• Lois Coates, Manager, Hopper House Limited, 0210435898, nzsorted@gmail.com
• Gabrielle Schwabe, Supervisor, Probe Group, 0221711211, gothicgabby@gmail.com
• Raveena Chand, Manager, Marsh McLennan, 021835330, Raveena.Chand@marsh.com
• Louise Carey, Team Leader, Marsh McLennan, 0211992066, Louise.Carey@marsh.com

• Reading
• Travelling with family and friends
• Cooking
• Watching rugby
• Supporting community here in NZ and Tonga