Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

NICHOLE LEEK

Summary

Experienced with managing all aspects of cafe operations, including staff training and customer service. Utilizes effective leadership to foster collaborative and efficient team environment. Track record of optimizing inventory management and enhancing overall customer satisfaction.

Overview

11
11
years of professional experience

Work History

Café Manager

MONICA'S EATERY
07.2023 - Current
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering..
  • Managing financial responsibilities effectively, including budgeting, and cash handling procedures.
  • Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.

Front of House Duty Manager

MONICA'S EATERY
07.2021 - 12.2022
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Overseeing the operations and regulations for the sale of alcohol. Ensuring other staff members are complying with the safety protocols of The Sale and Supply of Alcohol Act 2012.


Retail Assistant

TILE WAREHOUSE
12.2013 - 07.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging of inwards goods.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.

Education

NCEA Level 1 & 2 - Secondary School

New Plymouth Girls High School
New Plymouth, NZ
07.2016

Primary -

Highlands Intermediate
01.2011

Skills

  • Barista skills 3years
  • Customer Engagement and Experience Management
  • Coffee Shop Operations
  • Employee Scheduling
  • Health and Safety Regulations
  • Order Management
  • Cost controls
  • Teamwork and Collaboration
  • Problem-Solving and Critical thinking
  • Event preparation

Hobbies and Interests

  • Caring for our Wildlife and nature surrounding.
  • Travelling throughout New Zealand.
  • Health and Fitness
  • Hiking and being adventurous.
  • Snowboarding.
  • Being conscious of my carbon footprint by making the effort to reduce personal use of single-use plastics, and using sustainability without waste wherever this is possible.

Timeline

Café Manager

MONICA'S EATERY
07.2023 - Current

Front of House Duty Manager

MONICA'S EATERY
07.2021 - 12.2022

Retail Assistant

TILE WAREHOUSE
12.2013 - 07.2021

NCEA Level 1 & 2 - Secondary School

New Plymouth Girls High School

Primary -

Highlands Intermediate

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