Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Nick Carter

Auckland,AUK

Summary

I am an encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, meet and exceed KPI's/targets, morale-building abilities to enhance employee engagement and boost overall performance.


Overview

11
11
years of professional experience

Work History

Service Manager

Auckland Central Kia (Andrew Simms)
12.2021 - Current
  • Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
  • Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
  • Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
  • Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
  • Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
  • Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
  • Assisted in budget preparation and forecasting activities, ensuring optimal resource allocation to achieve financial objectives.
  • Established a culture of continuous improvement within the service department by regularly soliciting feedback from staff members regarding potential areas for process enhancement or cost reduction measures.
  • Enhanced workplace safety by implementing strict protocols for equipment usage, hazardous material handling, and waste disposal procedures.
  • Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
  • Collaborated with sales team to coordinate pre-delivery inspections and repairs on new vehicles, ensuring seamless handover from dealership to client.
  • Implemented regular training programs for staff members, fostering professional development and keeping skills up-to-date in an ever-changing industry.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Assistant Service Manager

Andrew Simms (Mitsubishi, CJD, Ram, Fiat)
04.2021 - 12.2021
  • Assisted Service Manager with all their day to day tasks and fill in when service manager was away
  • Assist and guide front line service team with daily tasks and fill in if any staff were away
  • Daily reporting
  • Assist in improving daily processes with service manager

Service Advisor

Andrew Simms (Mitsubishi, CJD, Ram, Fiat)
10.2020 - 04.2021
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using problem solving skills to provide effective resolution.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

Technical Service Advisor

Manukau Toyota Commercials
10.2018 - 10.2020
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using problem solving skills to provide effective resolution.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Assisting front line staff and customers with technical related enquiries and/or customer explanations

Workshop Controller/Foreman

Pukekohe Toyota (Manukau Toyota Group)
02.2018 - 10.2018
  • Maintained high-quality work standards by enforcing strict quality control measures and regular staff training.
  • Collaborated with service advisors and sales team to provide accurate estimates and timelines for vehicle repairs.
  • Managed a team of technicians and groomers, ensuring proper task delegation and adherence to safety protocols.
  • Boosted workshop revenue through upselling additional services and repairs

Automotive Technician

Manukau Toyota Commercials
02.2013 - 02.2018
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.

Education

Automotive Electrical & Mechanical Engineering

Mito
National Certificate

Toyota Diagnostic Technician/ EV Fundamentals

Toyota New Zealand

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Time Management

Hobbies

  • Motorsport
  • Gym
  • Boating/fishing

Timeline

Service Manager

Auckland Central Kia (Andrew Simms)
12.2021 - Current

Assistant Service Manager

Andrew Simms (Mitsubishi, CJD, Ram, Fiat)
04.2021 - 12.2021

Service Advisor

Andrew Simms (Mitsubishi, CJD, Ram, Fiat)
10.2020 - 04.2021

Technical Service Advisor

Manukau Toyota Commercials
10.2018 - 10.2020

Workshop Controller/Foreman

Pukekohe Toyota (Manukau Toyota Group)
02.2018 - 10.2018

Automotive Technician

Manukau Toyota Commercials
02.2013 - 02.2018

Automotive Electrical & Mechanical Engineering

Mito

Toyota Diagnostic Technician/ EV Fundamentals

Toyota New Zealand

Similar Profiles

CREATE PROFILE
Nick Carter