Nick Mcgregor
Auckland,Stillwater
Summary
A Branch Manager with a proven track record at Mico and Chesters for 10 years as a manager and 15 years in the industry. Excelling in operations management/exceptional customer service, and employee development. Leading by example in all aspects of our trade. This high level of positivity that can influence team members to achieve their goals providing significant improvements in branch performance. Adept at sales/service and managed inventory fostering a culture of excellence and collaboration.
Overview
15
15
years of professional experience
Work History
Branch Manager
Chesters Plumbing & Bathroom Centre
10.2021 - 08.2024
- Opened a brand new Branch from inception
- Customise initial stock products including the levels and layout design
- Hired all new staff and then trained the team in product/industry knowledge and most importantly, what great service looks like
- Oversaw all daily aspects of branch operations
- Created a great working culture
- Developed a sales strategy
- Introduced effective time management/priority solutions
- Controlled all aspects of inventory management
Branch Manager
Mico Plumbing
12.2016 - 08.2021
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure branch objectives were met or exceeded.
- Staff Training, Development & Recruitment ( 5 direct reports )
- Sales Management Coordination
- Exceptional customer service levels
- Health & Safety Officer
- Inventory Management / Bad Stock Reduction
- Management Monthly Reporting
- Bank Reconciliations
- Showroom design
- Improving working culture and environment
Assistant Branch Manager
Mico Plumbing
02.2013 - 12.2016
- Supported the Branch Manager with daily tasks, ensuring a well organized efficient team
- Provided quoting and project management coordination for a high volume of customers
- Training and development of team members
- Assisted Branch manager on HR-related issues
- Problem-solving
- Leading the team in great customer service
- Overseeing Showroom operations
Education
Kristin School
Albany01-2016
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Employee development
- Cash handling
- Team player
- Training and development
- Sales management
- Industry knowledge and experience
- Project management
Timeline
Branch Manager
Chesters Plumbing & Bathroom Centre
10.2021 - 08.2024
Branch Manager
Mico Plumbing
12.2016 - 08.2021
Assistant Branch Manager
Mico Plumbing
02.2013 - 12.2016
Kristin School
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