NICKI WILLIAMS

• Assist resident with daily living needs to maintain self-esteem and general wellness.
• Help resident manage and reach individual goals, supporting independent progression and social skills.
• Enhance the quality of care for resident by providing personalised support and assistance with daily living activities.
• Transport resident to appointments, shopping venues and entertainment events according to determined schedule.
• Provide crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.

• Organized and coordinated daily schedules to ensure smooth operations.

Trained new team members and provided ongoing support for professional development.

Communicated effectively with stakeholders, maintaining professionalism and empathy.

Proactively resolved challenges to create positive outcomes.

Managed and adhered to health and safety protocols in all operations.