Nickie O'Brien
Tuakau,WKO
Summary
I have a proven track record, enhancing property value and owner/tenant satisfaction through expert property management and outstanding customer service. Skilled in crisis management and communication, I excel in fast-paced environments, consistently achieving top performance in tenant relations and property maintenance.
My CV is currently focused on Property Management; however, I am wanting to move away from this and pivot into something different.
I have had many years of customer service skills and can deal professional and empathically to many different situations.
Overview
16
16
years of professional experience
Work History
Senior Property Manager (part Time)
Ray White Tuakau
, Tuakau
08.2023 - 03.2024
- Conducted regular inspections of managed properties to identify any issues requiring attention.
- Ensured all tenants adhered to rental agreements, lease terms, and applicable laws.
- Resolved tenant complaints in a timely manner.
- Maintained relationships with tenants by providing excellent customer service and responding promptly to inquiries or concerns.
- Coordinated necessary repairs or renovations with contractors as needed.
- Advertised vacancies via online listings, newspaper ads.
- Drafted leases and other legal documents associated with renting out properties.
- Monitored compliance with health and safety regulations at all managed properties.
- Performed periodic reviews of existing leases for accuracy and completeness.
- Ensured that all required insurance policies were in place for each managed property.
- Provided guidance and support to junior members of the team when needed.
- Recommended clarifications and changes in program policies to director of property management.
Property Manager
Barfoot and Thompson Pukekohe
, Pukekohe
03.2019 - 11.2022
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed all maintenance requests from tenants in a timely manner.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Met with clients to negotiate management and service contracts.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
Property Manager
Professionals Pukekohe
, Pukekohe
02.2015 - 03.2019
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Met with prospective tenants to show property and assess applications or sign leases.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Met with clients to negotiate management and service contracts.
Retail / Customer Service
Matts Photo World / AA NZTA
, Pukekohe
09.2008 - 02.2015
- Provided excellent customer service by greeting customers in a friendly manner.
- Provided customer service assistance at point-of-sale locations during sale periods.
- Assisted retail manager with sales, employee management, customer service and operations management.
- Answered incoming calls from customers regarding products or services offered by the company.
- Provided customer service support when needed including responding to customer inquiries, handling complaints.
- Retouched scanned photographs and artwork to correct flaws in the original image.
- Modified existing graphics or created new ones from scratch using Adobe Illustrator software.
- Scheduled studio time for photoshoots and contacted subjects and photographers.
- Assisted in the training of new employees on departmental procedures and policies.
Education
Diploma - Visual Arts And Design
EIT
Hawkes Bay, NZ11-1998
Skills
- Customer Service
- Property Management
- Reliability
- Communication
- Coordinate documents
- Multitasking Abilities
- Property Inspections
- Project Management
- Property Maintenance
- Crisis Management
- Time management abilities
- Problem-solving abilities
- Professionalism
- Conflict Resolution
- Multitasking
- Property management experience
- Personable and Approachable
Accomplishments
- Professionals-Pukekohe Property Manager of the Year - Northern Region 2018
Timeline
Senior Property Manager (part Time)
Ray White Tuakau
08.2023 - 03.2024
Property Manager
Barfoot and Thompson Pukekohe
03.2019 - 11.2022
Property Manager
Professionals Pukekohe
02.2015 - 03.2019
Retail / Customer Service
Matts Photo World / AA NZTA
09.2008 - 02.2015
Diploma - Visual Arts And Design
EIT
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