Nickita Daya

• Executed billing tasks and recorded information in company databases.
• Verified accuracy of billing data and corrected discrepancies.
• Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
• Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
• Liaised with Private health insurances, Patients, Government departments & all Melbourne hospitals to help me gather information .
• Investigated missing payments from patients & private health funds.
• Performed admin tasks as answering phones, answering emails, ordering stationary.

• Demonstrated adaptability and flexibility by successfully completing projects outside of normal job scope when needed, as assigned by management.
• Assisted in the timely completion of month-end closing procedures by accurately performing reconciliations within deadlines.
• Enhanced accuracy in financial reports by diligently reconciling accounts on a daily basis.
• Facilitated enhanced communication between finance departments by proactively addressing questions or concerns related to reconciliations as they arose.

• Formatted data for major clients working extensively with Microsoft Word, Excel and Publisher.
• Monitored database updates and verified for correctness.
• Managed large data projects, including workflow scheduling, data entry and accuracy verification.
• Identified data entry errors and reported to necessary departments.
• Compiled data and ensured accuracy prior to input.
• Reviewed completed work for compliance with regulations.
• Sorted documents and maintained organized filing process.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Serving customers on the register & on the floor