Nicky Brine
Otorohanga,WKO
Summary
I come from a hospitality background, working in Hotels, and both Kiwi and Top 10 Holiday Parks in Christchurch and Hamilton.
I am very much a people's person and love interacting with different ethnicities.
I have also worked across a broad range of employers, being in the Accor Hotels employed as a Reservations Agent to working in Hilda Ross House which was primarily the accommodation blocks used by different District Heath Boards to accommodate patients and or their support person and their families whilst the patient was in hospital or having dialysis daily,and then to Statistics NZ as a Data Collections Specialist.
My parents owned a dairy was I was still at school, so I worked one afternoon / evening in the weekend to give my parents a break. Customer Service is what I feel I can give 100% .
.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Part Time Minder and Holiday Park Cleaner
Hamilton City Holiday Park
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Provided assistance to other staff members with cleaning of difficult areas.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
Receptionist
Waikato District Health Board
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Data Collection Specialist
Statistics NZ
04.2021 - Current
- Enhanced data accuracy by diligently reviewing and validating collected information.
- Streamlined data collection processes for increased efficiency and reduced errors.
- Building repor with clients before their surveys are iniated.
- Helping working colleagues with surveys so that we can perform smarter and obtain better outcomes.
- Helping with the Statistics NZ Karakia at beginnings of our team weekly meetings in order to practice my Te Reo.
- Being a valued team member and loving what I do in my position everyday.
- Helping people with their surveys and giving them as much knowledge as I can to help them to understand what we do and why we do it.
Education
School Certificate - English And Mathematics
Sacred Heart Girls College
Christchurch, NZ10.1980
Skills
- Customer Service
- Reliability and punctuality
- Professional Appearance
- Health and Safety Regulations
- Housekeeping
- Efficient Cleaning Techniques
- Confidentiality Awareness
- Recycling management
- Strong Work Ethic
- Adaptable and Flexible
- Communication and Interpersonal Skills
- Productivity and Time Management
- Flexible Schedule
- Conscientious and Detail-Oriented
- Checklists and Recordkeeping
- Administrative Support
Certification
Accor Hotels Reservations Certificates.
Dog Training.
St Johns First Aid and Mental Health Training.
Gardening and Rugby League.
I love to be able to spend time in my new green house and potting plants and growing tulips and gladioli and ranunculas.
My camellia tree has to find the right place at home.
Rugby League - The Warriors, I have been fan since they started, so when it comes to their season, the tv is on from a Thursday to Sunday watching all the games live through SKY.
Grand Final is always a good one to watch too.
Of course then there is State Of Origin 3 games played.
The NRL ladder changes all the time.
Unfortunately the referees and the bunkers sometimes rule to the team they want to win.
The Warriors do get a lot of bad calls against them.
Timeline
Data Collection Specialist
Statistics NZ
04.2021 - Current
Part Time Minder and Holiday Park Cleaner
Hamilton City Holiday Park
Receptionist
Waikato District Health Board
School Certificate - English And Mathematics
Sacred Heart Girls College
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