Nicky Dawkins
Havelock North,New Zealand
Summary
I am an experienced and highly organised administration professional with a strong background in accounts coordination, office support, and client service, developed over 20 years across a variety of industries. I’m currently seeking an office administration-based role where my skills and abilities can thrive, and where I can take on new challenges and broaden my experience. With a proven ability to manage financial processes, support business operations, and communicate effectively with stakeholders, I bring a proactive, solutions-focused mindset to every task. I am adaptable, calm under pressure, and thrive in environments where strong organisational skills and attention to detail are essential. I’m also a quick learner who enjoys process improvement and contributing to team success.
Overview
28
28
years of professional experience
Work History
Accounts Coordinator
Tupore
Hawke’s Bay
05.2024 - Current
- Manage all bank-related processes including receipting, processing daily bank statements, and reconciling accounts
- Oversee debtor processes: invoicing, sending statements, and coordinating payment follow-ups
- Handle creditor responsibilities: invoice entry, payment creation, and setting up new trade accounts
- Process weekly payroll for approx. 90 staff using IMS payroll system (during cover periods)
- Support workshop and administrative functions across operations
- Prepare weekly and monthly reporting to support financial oversight and decision-making
- Assist new customers with aggregate pricing and credit applications
- Build and maintain professional relationships with new and existing customers
- Maintain accurate financial records and assist with month-end tasks
- Work effectively under pressure and meet tight deadlines in a fast-paced, high-volume environment
Office Administrator & Accounts Payable
Iona College
Havelock North
03.2022 - 04.2024
- Reconciled accounts payable and assisted with accounts receivable queries
- Managed data entry, invoice approvals, and digital filing systems
- Supported reception desk and liaised with parents and students
- Assisted with uniform fittings and operational coordination
- Helped implement a new automated purchase order system
- Prepared monthly financial reporting in support of the finance manager
Administrative Support – Corporate Travel
Air New Zealand / Tandem Travel
Hastings
04.2019 - 03.2022
- Supported corporate client accounts through efficient travel and admin coordination
- Reconciled client and supplier accounts, prepared invoices and managed payments
- Maintained accurate records and ensured a high standard of customer service
Business Owner
Lendlovu Travel Agency
, South Africa
02.2011 - 03.2021
- Full oversight of business admin including finance, client service, and supplier coordination
- Reconciled all financial transactions, issued invoices, managed reporting and accounts
- Implemented systems and process improvements across operations
Senior Consultant
Travel with Flair
, South Africa
02.2009 - 01.2011
Office and conference coordinator
Sure Travel Samba
, South Africa
02.2001 - 01.2009
Junior Travel Consultant
Intrans Travel
, South Africa
08.1999 - 02.2001
Check-in / Reservations Agent
South African Airlink
, South Africa
11.1997 - 05.1999
Skills
- Office & Executive Administration
- Accounts Payable & Receivable
- Financial Reconciliation & Reporting
- Bank Transactions & Statement Processing
- Invoicing, Debtors & Creditors Management
- Payroll Processing (IMS System)
- Workshop & Operational Support
- Customer Onboarding & Credit Applications
- Aggregate Pricing Support
- Reception & Front Office Support
- Calendar, Travel & Meeting Coordination
- Process Improvement & System Implementation
- Microsoft Office Suite (Word, Excel, Outlook)
- Stakeholder & Customer Relationship Management
- Microsoft Office Suite (Word, Excel, Outlook, Teams)
- IMS Payroll System
- Galileo (Travelport), SAAFARI, Worldspan
- Quicktrav, TIP Accounting, Summit PRO
References
Available on request.
Accomplishments
- Successfully operated and administered a travel franchise for 11 years
- Rolled out automated PO and invoice workflows at Iona College
- Supported weekly payroll of 90+ employees during cover at Tupore
- Built strong customer relationships through onboarding and support at Tupore
- Known for improving efficiency and maintaining accuracy under pressure
- Consistently bring a positive, solutions-focused attitude to all tasks and interactions
- Skilled at building strong, trusting relationships with both internal teams and external stakeholders
Training
- Programme in Leadership Development – University of South Africa
- In-house courses: Desk Management, Team Communication, Stress Management
- Software Training: MS Word & Excel, Summit PRO, Accounting Systems
Timeline
Accounts Coordinator
Tupore
05.2024 - Current
Office Administrator & Accounts Payable
Iona College
03.2022 - 04.2024
Administrative Support – Corporate Travel
Air New Zealand / Tandem Travel
04.2019 - 03.2022
Business Owner
Lendlovu Travel Agency
02.2011 - 03.2021
Senior Consultant
Travel with Flair
02.2009 - 01.2011
Office and conference coordinator
Sure Travel Samba
02.2001 - 01.2009
Junior Travel Consultant
Intrans Travel
08.1999 - 02.2001
Check-in / Reservations Agent
South African Airlink
11.1997 - 05.1999