Summary
Overview
Work History
Skills
Other strengths
Timeline
Generic

Nicky Jacobs

Summary

Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.

Overview

21
21
years of professional experience

Work History

Administrator/Consultant (part Time)

Harrison Bloy Bathrooms
10.2022 - 05.2024
  • Reception - Greeted and welcomed customers in a friendly and professional manner.
  • Customer Service - Provided exceptional customer service, addressing concerns promptly and ensuring overall satisfaction with purchases.
  • Developed strong relationships with Key Accounts, resulting in repeat business and referrals.
  • Appointment booking - Scheduling appointments for consultations and deliveries.
  • Quoting and Sales - Conducted client consultations to understand requirements and preferences.
  • Project Manage - Collaborated with contractors and suppliers for smooth execution of completion delivery dates.
  • Invoicing and cash/card payments
  • Database maintenance
  • Coordinated special events within the showroom, attracting new clientele and fostering existing client relationships.
  • Assisted colleagues during periods of high volume activity by providing additional support throughout the showroom as needed.

Administrator

A1 Benchworx
10.2020 - 08.2021
  • Programme/Schedule Bench top manufacturing and installation date, ensuring data and plans are accurate at all times.
  • Reschedule onsite delays and communicate with manufacturing staff and customer for updated completion dates
  • Liaise with clients for onsite bench top template and upload final information for the manufacturing team.
  • Purchasing - Ensuring adequate bench top materials and supplies were available while minimizing waste and unnecessary spending.
  • Customer service in the showroom and on phone
  • General administration duties.

Showroom Manager

Chester’s Bathrooms
01.2010 - 09.2020
  • Designed showroom space for the Tauranga Branch.
  • Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
  • Developed strong relationships with vendors, negotiating favourable terms and securing exclusive product lines for the showroom.
  • Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
  • Analyzed sales data to identify best-selling products and underperformers, adjusting inventory and displays to maximize sales.
  • Managed inventory levels for optimal showroom stock availability, resulting in reduced backorders and customer wait times.
  • Managed custom projects by completing initial quotes, design and product requests.
  • Converted leads into loyal customers by offering personalized recommendations and fixed term prices.
  • Generated personal sales to meet or exceed established sales goals.
  • Solved customer complaints with timely and effective solutions, maintaining positive reputation in market.

Showroom Manager

Zip Plumbing Plus
01.2003 - 01.2010
  • Sales /consulting all aspects of bathroom products and processes to finished result
  • Coordinate staff in a team role to complete projects suited to their relevant skills
  • Sourcing and organising best deals for the showroom sales with suppliers
  • Maintaining good relationships and services with housing groups, key accounts and suppliers
  • 3D computer concepts/designs using Virtual World computer program
  • Educate and organise ongoing product training for staff
  • Invoicing
  • After sales warranties and service

Skills

  • Reception and telephone
  • Administration - Quoting, ordering and invoicing
  • Industry related computer systems
  • Microsoft Office - Outlook, Word, Excel and Publisher
  • Appointment bookings
  • Sales and Customer Service
  • Cash Management - Cash payments, Balancing cash registers, Petty cash
  • Project management
  • Staff management
  • Operations management

Other strengths

  • Flexible and reliable
  • Self-motivated
  • Communicate effectively to a wide variety of people
  • Ability to work under pressure and prioritise work tasks to meet deadlines
  • Learn new tasks quickly and understand instructions easily
  • Forward planner to avoid potential delays
  • Problem solving
  • Positive attitude that enjoys being part of a team
  • Full drivers licence

Timeline

Administrator/Consultant (part Time)

Harrison Bloy Bathrooms
10.2022 - 05.2024

Administrator

A1 Benchworx
10.2020 - 08.2021

Showroom Manager

Chester’s Bathrooms
01.2010 - 09.2020

Showroom Manager

Zip Plumbing Plus
01.2003 - 01.2010

Similar Profiles

CREATE PROFILE
Nicky Jacobs