Nicola Bell
Papamoa,Papamoa
Summary
Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Overview
31
31
years of professional experience
Work History
Owner/Operator
Eden Zoe Ltd
04.2007 - Current
- Worked with raw materials to develop complete and commercially viable products.
- Consistently met deadlines by prioritizing tasks effectively and efficiently managing resources.
- Conducted performance tests and quality assurance tests of goods to meet product certification requirements.
- Trained new employees on safety protocols and operational procedures for equipment usage.
- Implemented process improvements that reduced waste and increased overall efficiency.
- Trained junior staff members on company policies, procedures, and safety regulations to ensure a safe work environment for all employees.
- Maintained high levels of customer satisfaction by ensuring product quality consistently met or exceeded standards.
Customer Representative, Foreign Exchange
Forex Commercial
03.2005 - 06.2005
- Managed customer inquiries regarding foreign exchange transactions, ensuring clarity and accuracy.
- Facilitated resolution of complex client issues, enhancing overall customer satisfaction and retention.
- Acquisition of new foreign exchange clients.
- Excellent communication skills, both verbal and written.
Freight Team Associate
Mainstream Freight Group
06.2003 - 06.2005
- Managed inventory control processes to ensure accurate stock levels and timely replenishment.
- Coordinated shipments and deliveries to optimize logistics and minimize delays in operations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Entering of consignments notes into the freight system for shipments leaving same day.
Customer Service Agent
Sky Television NZ
02.2001 - 09.2002
- Resolved customer inquiries through multiple channels, enhancing satisfaction and loyalty.
- Trained new team members on communication protocols and service standards, improving team efficiency.
- Managed escalated issues, ensuring timely resolutions while adhering to company policies.
- Analyzed customer feedback to identify trends, recommending improvements to enhance service quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Receptionist/Accounts/Payroll Specialist
La Bonne Cuisine
04.1995 - 12.2000
- Greeted visitors and directed them to appropriate personnel, ensuring positive first impressions.
- Managed multi-line phone system, efficiently routing calls to relevant departments.
- Assisted in scheduling appointments, maintaining organized calendar for staff availability.
- Processed incoming and outgoing mail, ensuring timely distribution and communication flow.
- Resolved customer problems and complaints.
- Processed timecards and payroll data for team of employees.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Edgewater College
Auckland, NZ11-1994
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staffing
- Operations oversight
- Inventory management
- Payroll processing
- Human resources
- Financial analysis
Timeline
Owner/Operator
Eden Zoe Ltd
04.2007 - Current
Customer Representative, Foreign Exchange
Forex Commercial
03.2005 - 06.2005
Freight Team Associate
Mainstream Freight Group
06.2003 - 06.2005
Customer Service Agent
Sky Television NZ
02.2001 - 09.2002
Receptionist/Accounts/Payroll Specialist
La Bonne Cuisine
04.1995 - 12.2000
High School Diploma -
Edgewater College