Nicola Doolan

• Managing daily running of fast-paced store which includes daily cash up and POS settlement
• Selling SIM cards, mobile phones and mobile accessories
• Working towards and exceeding monthly targets
• Dealing with and communicating effectively with customers and staff from other countries
• Scheduling team of thirteen employees on a 365 day almost 24 hour a day roster and changing outgoing working hours depending on business levels
• Weekly stock control, ordering and processing returns
• Hiring and training staff
• Guiding team through additional training and development

• Managing daily running of a thriving cosmetics counter which includes managing of two fellow employees organizing roster changes and balancing cash registers
• Working towards daily, monthly, and fiscal targets
• Stock control and ordering every two weeks
• Event planning and management
• Assisting in ongoing training and development
• When required assisting on other counters and being flexible to help when needed
• Being extremely customer service focused.

Key Responsibilities

• Guest check-in/ check-out.
• Daily management of guest accounts and records.
• Cash handling and mini bar reconciliation.
• Guest requests and enquiries

Key Responsibilities – Mt Hutt – 2009, 2010 and 2011

• Assisting with day to day running of th department which included rostering, timesheets and balancing cash registers.

• Assist with recruitment of new employees and setup of the department.

• Providing ongoing training, mentoring and support to staff.

• Sole responsibility for department on manager’s days off.

• When required, would assist in other departments including Guest Services as a Customer Services Assistant and Snow Sports as a Ski Instructor.

Wombats Ski Shop – Part time – 2006 – 2008

During my time working at Mt Hutt, I would assist at Wombats Ski Shop on my days off and in the evening hours. I was employed as a Retail Salesperson.